Knowledge Center Features

Knowledge Center

Knowledge Management Platform for Customer Service

4.69/5 (13 reviews)

Knowledge Center Feature Summary

  • Advanced search
  • Article editor
  • Artificial intelligence
  • Cataloging/categorization
  • Central knowledge database
  • Collaboration
  • Content management
  • Data management
  • Decision tree creation tool
  • Discussion boards
  • FAQs
  • Feedback management
  • File/folder management
  • Intelligent search
  • Inter-agent chat
  • Knowledge base management
  • Media support
  • Multi-language support
  • Personal notifications
  • Salesforce & Zendesk integrations
  • Self-service & chatbot integration
  • Sharepoint integration
  • Sticky notes
  • WIKIs
  • Workflow & approval for articles
  • eLearning functionality

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (186 other apps)
Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (170 other apps)
Contact History (72 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (88 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (106 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (73 other apps)

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Tracking
Application Integration
Approval Process Control
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Catalog Management
Categorization
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Contact Management
Content Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Event Triggered Actions
Feedback Collection
Feedback Management
File Management
Filtered Views
Forms Management
Forum / Discussion Board
Full Text Search
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multimedia Support
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SSL Security
Search Functionality
Self Service Portal
Self-Learning
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Web Forms
Widgets
Wiki
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Application Integration
Approval Process Control
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Catalog Management
Categorization
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Contact Management
Content Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Event Triggered Actions
Feedback Collection
Feedback Management
File Management
Filtered Views
Forms Management
Forum / Discussion Board
Full Text Search
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multimedia Support
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SSL Security
Search Functionality
Self Service Portal
Self-Learning
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Web Forms
Widgets
Wiki
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Application Integration
Approval Process Control
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Catalog Management
Categorization
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Contact Management
Content Management
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Management
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Management
Event Triggered Actions
Feedback Collection
Feedback Management
File Management
Filtered Views
Forms Management
Forum / Discussion Board
Full Text Search
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multimedia Support
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Role Management
Rules-Based Workflow
SLA Management
SSL Security
Search Functionality
Self Service Portal
Self-Learning
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Third Party Integration
Timer
Two-Factor Authentication
Web Forms
Widgets
Wiki
Workflow Management
Visit WebsiteCompare App

Knowledge Center Feature Reviews

13 reviewers had the following to say about Knowledge Center's features:

Sabine Kühne

Flexible, to customer-service needs designed platform, high standard, very good service /support.

2018-05-24

The software helps to enhance the Customer Service situation easiliy: consistent knowledge over all channels, up-to-date content, feedback & notifciations etc.

Pros

I was tasked to find out a professional & suiting knowledge platform to support the customer service environment of a Telco company.

Cons

I had no negative experience during search, personal contact, solution-presentation as well as optimisation, sales & set-up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Wolfgang Schneider

The software gets improvements every year in close collaboration with the customers

2018-06-22

Pros

flexibel, easy to use, flexible workflows, innovative features, APIs for integration with external software, very configurable

Cons

Some administrative tasks and configurations are seperated in multiple different UIs what easily results in erros during the configuration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jan Depping

Training was fast and deployment easy

2019-03-30

The software is pretty customizable which meant it took time to get all the requirements figured out and configure it how we needed.

Pros

Everyone loves the little follow feature with the geese.

Cons

Better reporting dashboard for stats/analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Unymira USU


Thank you for your review! We always enjoying hearing about another great deployment experience and appreciate your taking the time to let others know. Should you need anything else, please feel free to contact us!

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Anonymous
(Medical Devices company, 5001-10000 employees)

Great Tool for Contact Centers

2019-07-08

We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America).

Pros

Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly.

Cons

The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Unymira USU


Thank you so much for taking the time to leave a thorough review! We're glad to hear that Knowledge Center has helped solve your knowledge management and tackle service challenges!

We are definitely aware of the issues with English documentation and are working to remedy that with new staff.

In terms of Ease of Use, the next major release is coming this year (KC7) which includes a heavy focus on improving the interface and user experience.

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Gerhard Weber

Easy to use. Nearly everything is configurable with less "Clicks"

2018-06-08

Pros

- the possibility to arrange knowledge as an interactive Dialog - the easy arrangement of Infoobjects to build a view for usergroups - the straight right-management on documents + user (groups) + kategories

Cons

As an Admin: to use the possibilities of customizing there are (many) different views (UX) and different concepts of doing something to understand (Version 6.7)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sabrina Frangenberg

We have had good experience with the software by USU. Our employee use that daily and appreciate it.

2018-05-22

Pros

I like the automatically resubmission process very well, because it helps to check all the information.

Cons

I exists many components/ modules (knowledge miner, knowledge base, etc.), which cooperate together.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anthony Aquilina

Good experience since the beginning of the project. Responsive and system has all requirements.

2018-05-21

Streamlined system where all the documents and resources are kept and can be found by users.

Pros

Responsive system and easy to set up.

Cons

Different systems are used for system/user management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lou Furtado

Columbia - GOC Review

2019-01-13

I have found that the staff have been attentive and readily willing to assist where needed. Very flexible when working together with my teams.

Pros

I think the greatest benefit of the tool was the ease of use and the ability to have a cloud service instead of hosting on premise. We currently host our tool in the US but performance has been good Globally.

Cons

I will not be able to comment as of yet because we use it as an independent tool - will be integrating with a new tracking tool in the next 8 months.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Katja Samland

We are using Knowledge Center as our central information plattform for our customers.

2018-06-11

perfect information base for our customers and also our employees in the service center

Pros

Knowledge Center is one of our central components in our support concept.

Cons

There is a learning curve for the administrator, but when you get it it's perfect. No other complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Rathje

flexible, easy to use knowledge database

2018-06-21

Pros

responsive, easy to handle, offers all the tools to manage your information effectively.

Cons

The Graphical User Interface could use more customisation options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cris Ko

Easy Set-Up and Trainings. Rollout without any problems. Good usability.

2018-06-12

Pros

Search, Dialogs, Conenction with other USU Services. Flexibility for entry pages and "Like-Button" for articles.

Cons

Design could be a little bit more modern and felixble in case of document view.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Judy-Ann Burgher

Knowledge Center is excellent!

2019-08-08

Pros

This user-friendly software is very adaptable with very cool features.

Cons

At this time, I an unable to say .......

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Unymira USU


Hi Judy-Ann, thanks for taking the time to leave a review for us! we'd love to hear more details of what you like and find most useful about the tool as well as any suggestions you have!

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Dominique Both

A very powerful tool for knowledge management in service environments with excellent vendor support.

2018-06-11

Pros

The intuitive handling, the wide area of application as well as the capability to cover complex business needs.

Cons

However the vendor offers great support in this stage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more