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Kommunicate Logo

Kommunicate

Customer support automation tool for the eCommerce sector

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Kommunicate Features

Features Summary

Functionality

4.4

/5

39

Total features

35

5 categories

Kommunicate features

AI/Machine Learning
Alerts / Escalation
Auto-Responders
Canned Responses
Chatbot
Code-free Development
Customer Database
Customizable Branding

Common features of Customer Service software

API
Activity Tracking
Alerts / Escalation
Appointment Management
Auto-Responders
Calendar Management
Call Center Management
Call Routing

Price starts from

40

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

39

Price starts from

40

Per month

learn more

Total Features

35

Unique features

  • Code-free Development

  • Natural Language Processing

  • Intent Recognition

  • Pre-Configured Bot

Functionality

4.3

/5

3.1K

Price starts from

49

/user

Per month

learn more

Total Features

181

Features in Common

27

Unique features

  • Gamification

  • Issue Management

  • Task Management

  • Service Catalog

Functionality

4.5

/5

1.7K

Price starts from

0

visit website

Total Features

143

Features in Common

26

Unique features

  • Interaction Tracking

  • Issue Tracking

  • Predictive Analytics

  • Template Management

Common Kommunicate comparisons

Kommunicate logo
LiveChat logo
KommunicatevsLiveChat

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saved my school project.

Reviewed a year ago

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Pros

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Cons

There wasn't anything I didn't like. Everything was amazing

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Impact for our first project using Kommunicate

Reviewed 3 years ago

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Pros

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Cons

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Promises vs reality

Reviewed a year ago

The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing...

Pros

Basic agent to customer chat originally worked fine.

Cons

The fact that core things didn't work. It was always a struggle.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Chatbot Management tool.

Reviewed 3 years ago

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Pros

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Cons

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smart solution for online chat support

Reviewed 2 years ago
Pros

This is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client. You can integrate this app with the CRM system that you use at the moment. Maybe it's nothing spectacular, but of course, you can have the whole conversation with the client in one place. They give you also a dashboard for reporting all activities.

Cons

They are missing integrations with some platforms, but once they do it, they will provide an awesome chat tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 2 years ago
Pros

The integrations are great! And the user experience is so simple that makes everything easy!

Cons

To increase the analytics . There are a few KPIs that could be shown but I think they are working on it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Don't worry about anything again.Just hit download and follow Kommunicate

Reviewed 3 years ago
Pros

The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me

Cons

The trial period is very small.At least they should find a way where those without money can also enjoy the platform like me

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kommunicate Review

Reviewed 2 years ago

Excellent experience!

Pros

Practice to integrate a chatbot with Dialogflow

Cons

Can improve adding other integrations like Slack

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best AI chat

Reviewed 3 years ago

The software and the support team works like a charm! They deliver everything we need to run a chat powered by AI.

Pros

Integration with Google Dialogflow and bot assignement.

Cons

The reports are simple, but the team help creating what we need, it's not a real cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best chat Software

Reviewed 2 years ago
Pros

It's possible to customize all you can imagine Software works perfect Support center always resolves your doubts, effectively and quickly (actually the best I've ever tried)

Cons

Missing whatsapp integration Missing a resseler layer (many customers inside one customer)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kommunicate Customer support chat

Reviewed 2 years ago

We like it very cost effective good customer support

Pros

Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features.

Cons

Stability at times , integration with whatsApp , some bug fixes or enhancements

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent tool to integrate dialogflow.

Reviewed 3 years ago

The overall experience is very positive, I would recommend it without hesitation.

Pros

The tools are excellent, the best I've seen, very easy to use. What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.

Cons

Reporting is very poor, an advanced analytics cannot be done, it must be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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By far the most easy to use and deploy in your project

Reviewed 2 years ago
Pros

The most attractive feature of this product to me is the vast options for customization. Also it provides a very intuitive UI to interact with, which saves a lot of time

Cons

As a developer i would love to see a shareable dashboard analytics API from which i could plug the charts and graphs of the conversations handled by my bot and the human agents onto the admin panel of my web application.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A solution support for SMB

Reviewed 2 years ago
Pros

It suits perfectly for SMB. It’s very user friendly with outstanding UX/UI. They even provide seamless integration with third-party software and tools. They give the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support

Cons

It comes like what we expected, nothing to complain about

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kommunicate Product Review

Reviewed 3 years ago
Pros

It is a really Cool Platform. We were searching for a Platform like this which has a Dashboard for Chats and can also be integrated to various Chatbot Platforms like Dialogflow. As Dialogflow doesn't have a Dashboard of its own where one can see the Chat History based on the users. So kommunicate was very useful in that regard.

Cons

There are still more features which can be added, making it much better. Allowing Integrations with more platforms. More AI based features in the Chat would be great. Personalization of the Chat with the User.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Exactly what we were looking for!

Reviewed 3 years ago

I have been quite impressed with the software. The ability to just drop a few lines of JS in and get a full chat window that has been integrated with our bot exceeded my expectations. I couldn't believe how fast I was able to set this up.

Pros

The ease of integration with Dialog Flow was great. Customer Support was excellent as well.

Cons

It wasn't clear that a bot would count as a user of the software. This increased our cost. It wasn't much but it was a surprise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Extremely helpful platform

Reviewed 3 years ago

I was surprised by how well it integrates chat-bots from different chat-bot platforms into a website just by adding a header to the html page. It also seamlessly integrates on Android which is a big plus for developing and app with integrated chat-bot features.

Pros

- Easy Integration of your chat-bots (I personally use Dialogflow, and the integration happens seamlessly) - Good user experience - Customization - One of the fastest support I've ever seen!

Cons

- The only thing I stumbled upon when using it was a slow execution of the script but that was because of slow internet

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Kommunicate as chat bot with dialouge flow

Reviewed 3 years ago
Pros

Love that you can switch your bot to real world people and view all conversations that have transpired. Easy to connect the bot to a website. Love the customisable options. Favourite thing by far is that kommunicate team has it own chat integrated in the dashboard and if you get stuck or need help you are usally helped within minutes.

Cons

Could be easier to connect to dialoge flow. Does not use the dialogue flows action on google commands have to write fullfillment actions spefically for it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A product that resolves real customers pain points.

Reviewed 4 years ago

A great tool for customer support and chat and bots. Easy to use.

Pros

It has good analytics, the hybrid model is unique in the market. The bots are very engaging taking the pressure of human interaction. Extremely scalable.

Cons

A clear roadmap can help better invest in the product. User experience is excellent, just needs to be simplified a little bit.