Kommunicate Reviews

It's easy to configure and use. Also the support team is great!

Nothing! Actually all is running good. We haven't problems

The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation.

Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem.

Basic agent to customer chat originally worked fine.

The fact that core things didn't work. It was always a struggle.

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

I think that Kommunicate is a powerful and versatile customer service solution. It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service. Furthermore, Kommunicate is a good value for money and provides exceptional customer service.

I didn't like the customer support chatbot option because it was sometimes slow and unresponsive. The user interface might also be modified to make it more user-friendly.

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

There wasn't anything I didn't like. Everything was amazing

This is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client. You can integrate this app with the CRM system that you use at the moment. Maybe it's nothing spectacular, but of course, you can have the whole conversation with the client in one place. They give you also a dashboard for reporting all activities.

They are missing integrations with some platforms, but once they do it, they will provide an awesome chat tool.

The integrations are great! And the user experience is so simple that makes everything easy!

To increase the analytics . There are a few KPIs that could be shown but I think they are working on it.

Practice to integrate a chatbot with Dialogflow

Can improve adding other integrations like Slack

Integration with Google Dialogflow and bot assignement.

The reports are simple, but the team help creating what we need, it's not a real cons.

It's possible to customize all you can imagine Software works perfect Support center always resolves your doubts, effectively and quickly (actually the best I've ever tried)

Missing whatsapp integration Missing a resseler layer (many customers inside one customer)

A easy to use product that does what it says. Kommunicate can be easily set to work with DialogFlow or other AI providers. It can be used to improve the flow of your web-service-center. The support was always friendly and quick to answer my questions. Great price-value factor.

No implementation (yet) of Facebook Messenger and Whatsapp.

Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features.

Stability at times , integration with whatsApp , some bug fixes or enhancements

The tools are excellent, the best I've seen, very easy to use. What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.

Reporting is very poor, an advanced analytics cannot be done, it must be improved.

Support is excellent. Pricing good Dialogflow integration Monthly updates

No bad points, just works. We have integrated into several websites and it works really well

It is a really Cool Platform. We were searching for a Platform like this which has a Dashboard for Chats and can also be integrated to various Chatbot Platforms like Dialogflow. As Dialogflow doesn't have a Dashboard of its own where one can see the Chat History based on the users. So kommunicate was very useful in that regard.

There are still more features which can be added, making it much better. Allowing Integrations with more platforms. More AI based features in the Chat would be great. Personalization of the Chat with the User.

Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it

If more features are given to users for free it would be good, but then it's business

The most attractive feature of this product to me is the vast options for customization. Also it provides a very intuitive UI to interact with, which saves a lot of time

As a developer i would love to see a shareable dashboard analytics API from which i could plug the charts and graphs of the conversations handled by my bot and the human agents onto the admin panel of my web application.

The integration with Dialogflow is the feature I was searching at the moment I've found Kommunicate. It is very easy to set up and use. For me it's very useful and was the only easy solution I had found. The support is another pro, the moderators reponds back within an hour, and they gave me a lot of help.

I think they could put some extra rich messages...

The ease of integration with Dialog Flow was great. Customer Support was excellent as well.

It wasn't clear that a bot would count as a user of the software. This increased our cost. It wasn't much but it was a surprise.

The support team is the key. Kommunicate support team helped me in a very comprehensive manner and also gave me each and every instruction which I needed. The UI is amazing!! Everything is fine and even the newest commer to programming and business can use it.

Well, there's nothing for me that makes me hate kommunicate!

The software is very easy to use.It makes life in chat bot creating very lovely.And the features and very amazing. You will really enjoy everything like me

The trial period is very small.At least they should find a way where those without money can also enjoy the platform like me

It suits perfectly for SMB. It’s very user friendly with outstanding UX/UI. They even provide seamless integration with third-party software and tools. They give the flexibility to handle all customer related issues, bots feature helped us a lot to handle our support

It comes like what we expected, nothing to complain about

We like how easy this software is to use. It's a great way for our customers to communicate with us, without us missing a message.

I couldn't really fault it. Maybe just more of a variety of the icons.