KronoDesk Features

KronoDesk

Powerful help desk & service management software

3.5/5 (4 reviews)

KronoDesk Feature Summary

  • Web-based help desk ticket submission
  • Automated email notifications
  • Track ticket change history and comments
  • User support forums
  • Subscribe to forums/threads by email or RSS
  • Upload articles and FAQs for common problems
  • Built-in screenshot capture tool
  • Activity tracking
  • Ad hoc reporting
  • Automatic notifications
  • Boolean search
  • Client portal
  • Configurable workflow
  • Contact history
  • Content filtering
  • Content library
  • Content management
  • Custom forms
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Discussion board
  • Email integration
  • Email notifications
  • Employee self service
  • Full text search
  • Help desk management
  • History tracking
  • Labeling
  • Mobile integration
  • Multi-language
  • Online forums
  • Project notes
  • Real time updates
  • Rich text editor
  • RSS feeds
  • Search functionality
  • SEO management
  • Subscription services
  • Summary reports
  • Workflow management
  • Activity dashboard
  • Prioritizing
  • Trouble ticketing
  • Customizable categories
  • Content repository
  • Data import/export
  • Event triggered actions
  • Custom fields
  • Email templates
  • Lead assignment
  • Ticket management
  • WYSIWYG editor
  • Event triggered email
  • Categorization
  • Filtered views
  • Metadata tagging
  • Reporting & statistics
  • Reporting & statistics
  • Support ticket tracking
  • Performance reports
  • Task management
  • Self service portal
  • Commenting
  • Semantic search
  • Subscriber management
  • Email alerts
  • Customer support tracking

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Content Filter
Content Library
Content Management
Content Repository
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Categories
Customizable Reporting
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Alerts
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
Forum / Discussion Board
Full Text Search
Help Desk Management
History Tracking
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Labeling
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Project Notes
Queue Manager
RSS Feeds
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Request Assignment
Rich Text Editor
Role Management
Rules-Based Workflow
SEO Management
SLA Management
SSL Security
Search Functionality
Self Service Portal
Semantic Search
Social Media Integration
Status Tracking
Subscription Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Third Party Integration
Timer
Two-Factor Authentication
WYSIWYG Editor
Web Forms
Widgets
Workflow Management
Learn moreCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Content Filter
Content Library
Content Management
Content Repository
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Categories
Customizable Reporting
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Alerts
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
Forum / Discussion Board
Full Text Search
Help Desk Management
History Tracking
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Labeling
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Project Notes
Queue Manager
RSS Feeds
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Request Assignment
Rich Text Editor
Role Management
Rules-Based Workflow
SEO Management
SLA Management
SSL Security
Search Functionality
Self Service Portal
Semantic Search
Social Media Integration
Status Tracking
Subscription Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Third Party Integration
Timer
Two-Factor Authentication
WYSIWYG Editor
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Application Integration
Archiving & Retention
Assignment Management
Audit Trail
Authentication
Auto-Responders
Automatic Notifications
CRM Integration
Call Recording
Call Routing
Categorization
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Configurable Workflow
Contact History
Content Filter
Content Library
Content Management
Content Repository
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Categories
Customizable Reporting
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Alerts
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Self Service
Event Triggered Actions
Feedback Collection
Feedback Management
Filtered Views
Forms Management
Forum / Discussion Board
Full Text Search
Help Desk Management
History Tracking
IVR / Voice Recognition
Instant Messaging
Issue Management
Issue Tracking
Labeling
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Company
Multi-Language
Multi-Location
Multiple User Accounts
Online Forums
Performance Reports
Permission Management
Prioritizing
Project Notes
Queue Manager
RSS Feeds
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Updates
Reporting & Statistics
Request Assignment
Rich Text Editor
Role Management
Rules-Based Workflow
SEO Management
SLA Management
SSL Security
Search Functionality
Self Service Portal
Semantic Search
Social Media Integration
Status Tracking
Subscription Management
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Third Party Integration
Timer
Two-Factor Authentication
WYSIWYG Editor
Web Forms
Widgets
Workflow Management
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KronoDesk Feature Reviews

4 reviewers had the following to say about KronoDesk's features:

Zach Snyder

My review of Kronos

2016-12-01

It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.

Pros

Ease of creating tickets

Cons

The search feature, lack of usable bonus features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Inflectra


Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!

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Eric Bailey

Solid helpdesk software

2013-05-15

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Pros

It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Cons

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Inflectra


Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.

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Eric Bailey

Solid Helpdesk Software

2013-11-27

It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Pros

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Cons

I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Source: GetApp
Helpful?   Yes   No
Read more
RAMSES MEZA

User friendly

2020-04-05

Excellent product; happy to be a 5 year user. Looking forward for new features.

Pros

It's an excellent software and targeted all of our company needs for tracking of tickets.

Cons

Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more