KronoDesk Reviews

KronoDesk

Powerful help desk & service management software

3.5/5 (4 reviews)

RAMSES MEZA

User friendly

Used daily for 2+ years
Reviewed 2020-04-05
Review Source: Capterra

Excellent product; happy to be a 5 year user. Looking forward for new features.

Pros
It's an excellent software and targeted all of our company needs for tracking of tickets.

Cons
Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Eric Bailey

Solid Helpdesk Software

Reviewed 2013-11-27
Review Source: GetApp

It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Pros
Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Cons
I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Rating breakdown

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Zach Snyder

My review of Kronos

Used daily for 1-2 years
Reviewed 2016-12-01
Review Source: Capterra

It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain. A few times I did have issues searching for tickets, but other than that, no real complaints.

Pros
Ease of creating tickets

Cons
The search feature, lack of usable bonus features.

Response from Inflectra


Thanks Zach, that's fair feedback, we're releasing KronoDesk 2.0 in January 2017 that has a completely new user interface and search engine, hopefully you will like it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Eric Bailey

Solid helpdesk software

Reviewed 2013-05-15
Review Source: Capterra

Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.

Pros
It provides all the functionality that is needed to urn a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

Cons
I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.

Response from Inflectra


Thanks Eric for the review. For those customers not familiar with Windows Server, IIS and SQL Server, we do also offer a fully SaaS hosted/cloud version.

Rating breakdown

Ease of use
Customer support

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