Layer Customer Conversation Platform Pricing, Features, Reviews & Comparison of Alternatives

Layer Customer Conversation Platform Reviews

Layer Customer Conversation Platform

Layer shut down on October 30th 2019

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This Application No Longer Exists

Layer Customer Conversation Platform is no longer available for purchase. Archived information about Layer Customer Conversation Platform is available below.

Alternatives to Layer Customer Conversation Platform

Layer Customer Conversation Platform Screenshots (8)

Layer Customer Conversation Platform screenshot: Chatbots can respond automatically to visitor actionsLayer Customer Conversation Platform screenshot: Communication can switch between automated bots and human agentsLayer Customer Conversation Platform screenshot: Visitors can be asked to rate their experienceLayer Customer Conversation Platform screenshot: Tracking information can be provided directly to customersLayer Customer Conversation Platform screenshot: Chatbots can ask visitors questions to fine-tune their responsesLayer Customer Conversation Platform screenshot: Customers can upgrade or cancel bookings through the chat interfaceLayer Customer Conversation Platform screenshot: Customers can change or add to their travel bookings through the chat interfaceLayer Customer Conversation Platform screenshot: Financial services products can be sold through the chat interface

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Web-based
Supported Countries
United States
Supported Languages
English
Support Options
Knowledge Base, Online Support

Layer Customer Conversation Platform Pricing

Pricing model: Free, Subscription

Contact Layer for pricing information.

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Key Features of Layer Customer Conversation Platform

  • Direct messaging
  • Text messaging
  • Personalized conversations
  • Conversion design system
  • Personalized recommendations
  • Bots & automated messages
  • Interactive workflows
  • Conversation records
  • Conversation sync across devices
  • Real-time messaging
  • Offline support
  • Third party integrations
  • Business process & workflow modeling
  • Push notifications
  • APIs, SDKs & UI toolkits
  • Private group messaging
  • Delivery & read receipts
  • Media messaging
  • Availability indicators
  • Chat history

Benefits

Layer allows companies to offer their customers a fully-branded, real-time conversation experience.

Personalized recommendations can be delivered to customers based on their chat history.

Bots can deal with simple inquiries automatically to free up agents for more complex requests or issues, and application-to-user announcements can be used to deliver important messages or updates to customers.

Delivery and read receipts allow users to track when messages are received and read, and understand the lifecycle of their messages.

With Layer’s SaaS platform, which offers APIs, SDKs, and UI toolkits, users can add rich messaging into their products or applications directly.