Lithium Social Response Features List

Lithium Social Response

Social customer engagement tool

4.67/5 (9 reviews)

Lithium Social Response Feature Summary

  • Content syndication
  • Community management
  • Workflow management
  • Queue manager
  • Language, sources & content tags
  • Email notifications
  • Automatic notifications
  • Language detection
  • Prioritization
  • Conversation threading
  • Data visualization
  • Activity dashboard
  • Real time analytics
  • Real time data
  • Post-resolution feedback automation
  • Social media integration
  • Third party integration
  • Net promoter Score (NPS)
  • Customer satisfaction (CSAT)
  • Customer service analytics
  • Email alerts
  • Mobile alerts
  • Custom user interface
  • Customized keywords
  • Intelligent filtering
  • Collaboration tools
  • Editable approval process
  • Engagement metrics
  • Drag & drop interface
  • Live trends

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

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Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Knowledge Base (81 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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Lithium Social Response Feature Reviews

9 reviewers had the following to say about Lithium Social Response's features:

Anonymous
A verified reviewer

Great Software To Manage Community

2018-05-17

Pros

Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another.

Cons

However, my least favorite part of any software is integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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Karenny Pernalete

Verified Reviewer

The power of the web become the best complete community experience

2018-02-28

Pros

I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night.

Cons

For example, if two users have the same email address, it is difficult to change or delete one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Fernando Gómez Fermín

A great help to manage the content of social media

2018-02-27

Pros

It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team

Cons

You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Alberto Jose Lozada Quero

One of the best platforms to manage social media

2018-02-18

Pros

Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media

Cons

The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Simple.

2018-07-10

Pros

It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it.

Cons

I suppose the banality of social media in general, but that's not really a knock on the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Good experience , it´s a powerfull tool.

2017-12-19

Pros

The flexibility (forum, blog, Knowledge Base, etc..).

Cons

The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Viviana Rondon Perez

a great help

2017-12-10

it allows to reach a greater number of users in an easy and fast way

Pros

is a great tool that facilitates social interaction on different platforms and with potential users

Cons

it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Valle Gonzalo

Good experience although we continuos learning

2018-02-22

Pros

- It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful

Cons

This must be happen in real time. - I would like to have the tool in spanish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Tharsanan Kurukulasingam

lithium community best for commercial support

2017-12-12

this product may introduce some kind of chatbot applications. soo that users easily interact with the product.

Pros

User interface and features that they are providing are very good.

Cons

I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more