Khoros Care Features

Khoros Care

Digital and social media customer care for enterprise

4.8/5 (5 reviews)

Khoros Care Feature Summary

  • Activity dashboard
  • Automatic notifications
  • Collaboration tools
  • Community management
  • Content syndication
  • Conversation threading
  • Custom user interface
  • Customer satisfaction (CSAT)
  • Customer service analytics
  • Customized keywords
  • Data visualization
  • Drag & drop interface
  • Editable approval process
  • Email alerts
  • Email notifications
  • Engagement metrics
  • Intelligent filtering
  • Language detection
  • Language, sources & content tags
  • Live trends
  • Mobile alerts
  • Net promoter Score (NPS)
  • Post-resolution feedback automation
  • Prioritization
  • Queue manager
  • Real time analytics
  • Real time data
  • Social media integration
  • Third party integration
  • Workflow management

Competitor Feature Comparison

API
Activity Dashboard
Alerts / Escalation
Analytics
Approval Process Control
Asset Management
Audit Trail
Automated Scheduling
Automatic Notifications
Chat
Collaboration Tools
Configurable Workflow
Content Filter
Content Library
Content Management
Customer Experience Management
Customer Service Analytics
Customizable Reporting
Data Filtering
Data Visualization
Demographic Data Collection
Desktop Notifications
Drag & Drop Interface
Email Alerts
Email Notifications
Engagement Analytics
Feedback Automation
Filtered Views
Inbox Management
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Performance Management
Performance Metrics
Performance Reports
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Resource Management
Rules-Based Workflow
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Alerts / Escalation
Analytics
Approval Process Control
Asset Management
Audit Trail
Automated Scheduling
Automatic Notifications
Chat
Collaboration Tools
Configurable Workflow
Content Filter
Content Library
Content Management
Customer Experience Management
Customer Service Analytics
Customizable Reporting
Data Filtering
Data Visualization
Demographic Data Collection
Desktop Notifications
Drag & Drop Interface
Email Alerts
Email Notifications
Engagement Analytics
Feedback Automation
Filtered Views
Inbox Management
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Performance Management
Performance Metrics
Performance Reports
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Resource Management
Rules-Based Workflow
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Alerts / Escalation
Analytics
Approval Process Control
Asset Management
Audit Trail
Automated Scheduling
Automatic Notifications
Chat
Collaboration Tools
Configurable Workflow
Content Filter
Content Library
Content Management
Customer Experience Management
Customer Service Analytics
Customizable Reporting
Data Filtering
Data Visualization
Demographic Data Collection
Desktop Notifications
Drag & Drop Interface
Email Alerts
Email Notifications
Engagement Analytics
Feedback Automation
Filtered Views
Inbox Management
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Performance Management
Performance Metrics
Performance Reports
Prioritizing
Queue Manager
Real Time Analytics
Real Time Data
Resource Management
Rules-Based Workflow
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


4 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


24 reviews

Khoros Care Feature Reviews

5 reviewers had the following to say about Khoros Care's features:

Fernando Gómez Fermín

A great help to manage the content of social media

2018-02-27

Pros

It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team

Cons

You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alberto Jose Lozada Quero

One of the best platforms to manage social media

2018-02-18

Pros

Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media

Cons

The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Simple.

2018-07-10

Pros

It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it.

Cons

I suppose the banality of social media in general, but that's not really a knock on the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim Rossback

An enterprise-grade CRM for large customer base companies

2019-08-02

Pros

Khoros Care has a great User Interface and is powerful in responding cross-channels. The ability to connect customer profiles to external tools as well is great.

Cons

Khoros Care has a lot of tiny bugs and nuisances that aren't high enough of a priority/impact for Khoros/Lithium to fix them.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Valle Gonzalo

Good experience although we continuos learning

2018-02-22

Pros

- It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful

Cons

This must be happen in real time. - I would like to have the tool in spanish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more