Lithium Social Response Features

Lithium Social Response

Social customer engagement tool

4.75/5 (4 reviews)

Lithium Social Response Feature Summary

  • Content syndication
  • Community management
  • Workflow management
  • Queue manager
  • Language, sources & content tags
  • Email notifications
  • Automatic notifications
  • Language detection
  • Prioritization
  • Conversation threading
  • Data visualization
  • Activity dashboard
  • Real time analytics
  • Real time data
  • Post-resolution feedback automation
  • Social media integration
  • Third party integration
  • Net promoter Score (NPS)
  • Customer satisfaction (CSAT)
  • Customer service analytics
  • Email alerts
  • Mobile alerts
  • Custom user interface
  • Customized keywords
  • Intelligent filtering
  • Collaboration tools
  • Editable approval process
  • Engagement metrics
  • Drag & drop interface
  • Live trends

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Surveys & Feedback (64 other apps)
Third Party Integration (75 other apps)
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Workflow Management (51 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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Lithium Social Response Feature Reviews

4 reviewers had the following to say about Lithium Social Response's features:

Alberto Jose Lozada Quero

One of the best platforms to manage social media

2018-02-18

Pros

Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media

Cons

The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Fernando Gómez Fermín

A great help to manage the content of social media

2018-02-27

Pros

It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team

Cons

You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Simple.

2018-07-10

Pros

It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it.

Cons

I suppose the banality of social media in general, but that's not really a knock on the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Valle Gonzalo

Good experience although we continuos learning

2018-02-22

Pros

- It is easy to use in the first step - If you can use the fasttrack point you can see that are very useful

Cons

- When you need to do special things the tool it's a little bit more complicated. - I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time. - I would like to have the tool in spanish.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more