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Khoros Care Logo

Khoros Care

4.8
(8)

Write a review

Digital and social media customer care for enterprise

(3)

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Khoros Care Pricing, Features, Reviews and Alternatives

Khoros Care FAQs

Q. Who are the typical users of Khoros Care?

Khoros Care has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money


Q. What languages does Khoros Care support?

Khoros Care supports the following languages:
English, French, German


Q. Does Khoros Care support mobile devices?

Khoros Care supports the following devices:
Android, iPad, iPhone


Q. Does Khoros Care offer an API?

Yes, Khoros Care has an API available for use.


Q. What other apps does Khoros Care integrate with?

Khoros Care integrates with the following applications:
Khoros Communities, SAP Customer Experience, Twitter/X, Salesforce Sales Cloud


Q. What level of support does Khoros Care offer?

Khoros Care offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

Khoros Care product overview

What is Khoros Care?

Khoros Care is a customer care platform that allows enterprises to provide multi-channel communication using agents and bots. Features include smart workflows, operational analytics, crisis detection and mitigation, conversation insights, multi-level prioritization, performance metrics, and more.

Key benefits of using Khoros Care

• Khoros Care gives agents the ability to engage fluidly between in-app and web messaging, messaging apps, social channels, reviews, and community.

• With Khoros Care, users can scale digital care and take appropriate action with operational metrics and customer experience analytics.

• Khoros Care enables authentic, real-time conversations with empowered agents and bot assistance to increase customer satisfaction.

• Monitor social volumes, sentiment, and keywords with Khoros Care to take action and maintain customer experience during crisis.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Webinars
Live Online

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Khoros Care features

Functionality

4.6

/5

8

Total features

23

3 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Multi-Channel Communication
Alerts/Escalation
Monitoring
Alerts/Notifications

Functionality contenders

Khoros Care users reviews

Overall Rating

4.8

/5

8

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

6

2

0

0

0

Overall rating contenders

Common Khoros Care comparisons

Khoros Care logo
Zendesk Suite logo
Khoros CarevsZendesk Suite

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