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Netop Live Guide Chat Logo

Netop Live Guide Chat

A secure live chat solution for customer service teams

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Netop Live Guide Chat Pricing, Features, Reviews and Alternatives

Netop Live Guide Chat FAQs

Q. What type of pricing plans does Netop Live Guide Chat offer?

Netop Live Guide Chat has the following pricing plans:
Starting from: €9.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Netop Live Guide Chat?

Netop Live Guide Chat has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Netop Live Guide Chat support?

Netop Live Guide Chat supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Netop Live Guide Chat support mobile devices?

Netop Live Guide Chat supports the following devices:
Android, iPad, iPhone


Q. Does Netop Live Guide Chat offer an API?

Yes, Netop Live Guide Chat has an API available for use.


Q. What level of support does Netop Live Guide Chat offer?

Netop Live Guide Chat offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

Netop Live Guide Chat product overview

Price starts from

9

Per month

Per Feature

What is Netop Live Guide Chat?

Live Guide is a secure live chat solution for SMBs within high volume customer service / call centre industries which can be tailor-made to fit specific needs. Key features include audio & video chat, proactive chat, customer intelligence, remote assistance, preview chat and more. The platform integrates with any third-party solution, enabling data to move freely between multiple systems.

Key benefits of using Netop Live Guide Chat

• Features for video chat allow users to get face-to-face with their online visitors across platforms in HD quality.

• Live Guide allows users to see what the customer is typing in real time prior to submission using the chat preview feature.

• Automate responses to frequently asked questions with previously prepared responses in order to improve efficiency and standardize service.

• With remote assistance, operators can provide efficient technical support, share files, and co-browse with customers.

• Live Guide helps increase security and privacy by hiding sensitive information with data masking, and keeps data safe with data privacy compliance.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Videos
Documentation
Webinars
In Person

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Starting from

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Netop Live Guide Chat pricing information

Value for money

5.0

/5

7

Starting from

9

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Netop Live Guide Chat features

Functionality

4.7

/5

7

Total features

25

3 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Chat/Messaging
Customizable Branding
Reporting & Statistics
Surveys & Feedback
Email Management

Functionality contenders

Netop Live Guide Chat users reviews

Overall Rating

5.0

/5

7

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

7

0

0

0

0

Overall rating contenders

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