Netop Live Guide Chat Features

Netop Live Guide Chat

A secure live chat solution for customer service teams

5.0/5 (7 reviews)

Competitor Feature Comparison

API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Content Management
Customer Activity Tracking
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Desktop Notifications
Discussions / Forums
Document Storage
Email Distribution
Email Invitations & Reminders
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interactive Content
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Offline Form
On-Demand Communications
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Spell Check
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Video Conferencing
Video Streaming
Video Support
Virtual Assistant
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
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API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Content Management
Customer Activity Tracking
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Desktop Notifications
Discussions / Forums
Document Storage
Email Distribution
Email Invitations & Reminders
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interactive Content
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Offline Form
On-Demand Communications
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Spell Check
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Video Conferencing
Video Streaming
Video Support
Virtual Assistant
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automated Scheduling
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Transfer
Campaign Management
Canned Responses
Case Management
Cataloging/Categorization
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Compliance Management
Computer Telephony Integration
Configurable Workflow
Content Management
Customer Activity Tracking
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Desktop Notifications
Discussions / Forums
Document Storage
Email Distribution
Email Invitations & Reminders
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Geotargeting
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Interactive Content
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Offline Form
On-Demand Communications
Online Forums
Outbound Call Center
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Spell Check
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Video Conferencing
Video Streaming
Video Support
Virtual Assistant
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
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Netop Live Guide Chat Feature Reviews

6 reviewers had the following to say about Netop Live Guide Chat's features:

Amalie M.

Super product and outstanding support and bring value to our customers

2018-11-12

Pros

I works very simple and easy to expand with new licenses

Cons

Why are it not the most used chat solution

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 51-200 employees)

Super easy to use!

2018-07-20

Cost savings, efficiencies, speed of response.

Pros

Fits all the needs for a business as a live chat option for the first line of defense support.

Cons

Wish it cookied the browser so that when you exit out or refresh your session, it doesn't lose everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Maite A.

I deal primarily with the support teams and I have found them very helpful and efficient

2017-09-14

Pros

The technical support provide excellent customer service and system support

Cons

The administration side can be a bit convoluted and it can take a few clicks to get to where one wants to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ellis S.

Great for small business

2019-10-06

Great item to help business brow and change with the new times.

Pros

It is easy to use and you have the ability to help your business grow and allows us to do trainings from any where.

Cons

Has different fetures than other applications and some employees had a difficult time getting use to it but were able to overcome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brianna W.

Easy form of communication

2019-01-15

Pros

No long wait times, instantly able to connect with support or customer assistance when neccesary.

Cons

Will sometimes end session if you take too long to reply.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Olivier L.

very effiscient

2020-05-05

Pros

no installation, the button of calling can be placed on many type of posts (website, webpages, social media posts)

Cons

we use it since too little time to get any bad point untill now

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more