LiveAgent vs Amazon Connect

Google Meet

Zendesk Suite

Freshdesk

Zoho Desk

Genesys Cloud CX

RingCentral Contact Center

review

Hi Jiaqi! Thank you for your review! Please, let us know if it was a specific case or time of when you were trying to connect to a representative. Our support team operates 24/7 worldwide to provide support at any time. It is very rare that you can't connect.

- LiveAgent Team

That was easy

Hello Amanda! Thank you for your feedback! We're happy to hear that you love the speed of our software. We're sorry to hear that you've had some trouble with recent chats disappearing. Please, feel free to reach out to our 24/7 support team for assistance with this issue.

- LiveAgent Team

Free trial review

Hi Andzela, 

Thanks for taking time out to give us the lowdown about your free trial. We're glad you found LiveAgent convenient and pocket-friendly. 

About the matter of needing a third-party VoIP provider, we hear ya! While it's a bit inconvenient, it's a trade-off for the freedom to choose a provider that best suits project requirements and budget. Still, we're constantly on the lookout for ways to simplify the process.

In the meantime, don't hesitate to reach out if you need further support. Thanks again for your feedback!

- LiveAgent Team

I can easily connect with others and share my problems while seeking solutions in real time.

LiveAgent is so user friendly

Dear Abhi, thank you a lot for your kind feedback! We are super thrilled to have you on board with us :) Regarding the transcripts, you can click on the three dots next to the message itself and choose "Export to HTML".  If you would like to get a chat transcript then you can do it the same way once it is finished or your customer can even download the transcript himself by clicking on the little wheel at the top of the chat window. Do not hesitate to reach out to us should you need any help at support@liveagent.com or you can also start a chat on our website 24/7/365 :) Take care! :)

It is an ideal choice for our organization that focuses on customer service resolutions first. 

Provides consumers with guaranteed service resolution.

Thank you for your positive review! We're thrilled to know that our platform has ultimately helped to increase customer participation, retention, and satisfaction. Your sentiments about our emphasis on customer service resolution align with our mission. We remain committed to helping organizations like yours provide top-notch customer service. Once again, thank you for sharing your experience with LiveAgent. We look forward to continuing to support you in the future.

I was very happy with every interaction with customer support, polite, helpful and quick to respond. Abundance of features is a clear benefit of this software. 

Brilliant functionality and customer support

Hello Marta, thank you very much for your nice feedback. We appreciate it. Have a nice day :)

Better staff accountability, more robust chat features, able to connect with social media accounts to reduce strain on marketing.

Live Agent Rocks

Perfect software for helpdesk

LiveAgent is perfect way to stay in touch with your customers, We are using this program futures fully. it's perfect way to connect with  customers in real time mode by using livechat function. Especially I like that LiveAgent platform also allows us to connect with customers by email accounts.

Live Agent 

I can easily contact my clients

Hi Hugo! Thank you for your awesome 5-star review! :) 

- LiveAgent Team

We only used this for a free trial but I was not interested in pursuing it any longer. We didn't invest time in chatbots  here- we quickly moved on.

Free Trial Told Me What I Needed

Hi Lecy! Thank you for your review. We're glad to see that you were happy with our ticketing system and functionality. If you need any assistance with chatbot services integration, feel free to reach out to our 24/7 customer service. We'll be happy to help you.

- LiveAgent Team

Customer Support  very bad, cant connect gmail and other mails ,but other software can do like that ,only your one cant

terry cheng

Thanks for your message, Terry. Actually it's very easy to connect your gmail to LiveAgent. Feel free to contact us (email, live chat), we're ready to help you and configure it for you :)

I like how convenient it is to use for websites to connect with someone right away. when shopping or using a website I like to ask questions or be connected with someone asap rather than a phone call. 

Great product

LiveAgent

Good... I like it as a 3rd party hosted solution. It works as advertised.

Able to Connect Multiple Web Sites to a Single HelpDesk 

Hello Doug! Thank you for your review! 

- LiveAgent Team

Apart from this minute requirements, I am very well satisfied with the live agent really solving my problem and helping me to connect better, worth having it .

Live agent: a secure and reliable chat software for your Business.

Hi Piyush, 
Thank you very much for your review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with our chat functionality for your customer support. Our team works hard every day to further improve the system so keep an eye out for awesome future updates!
-LiveAgent team

Liven things up for your clients with LiveAgent

Hi Ric! Thank you for your kind words about LiveAgent! We strive to make sure our customers have the best experience possible, and it's great to hear that you were able to connect clients quickly. We appreciate your feedback and are always working to make LiveAgent even better. :)

- LiveAgent Team

We use LiveAgent to connect our customers with our Advice and Resolution team. Our customers love the ability to get answers to their questions without picking up the phone. 

LiveAgent Review

I love using it. It's very easy and effective.

Live Agent

Hello Alla! Thank you for your review and for sharing your experience with LiveAgent. We are glad to hear that you appreciate the convenience and efficiency of our chat service. We apologize if you have experienced delays in connecting with an agent or interruptions in your conversations as this is not usual for LiveAgent. If something like that occurs, please don't hesitate to reach out to our 24/7 customer service. We'll do our best to reslove this issue.

- LiveAgent Team

Awesome program! 

My team has benefited from using Live Agent by adding online chat to all of our client sites, reducing costs and amount of time spent with each customer, and by centralizing all customer service interactions.

LiveAgent for Customer Services

Hello Amy, thank you very much for your kind feedback! We are thrilled to have you with us and I am also glad to hear that it was easy for you to implement LiveAgent and that it also helped you reduce the time you spent solving the customers' queries :) Know that if you have any questions or suggestions, you can always start a chat on our website and get in touch with one of our support agents 24/7 :) 

I have been on the receiving end and care end and have found it very user friendly.

Live Agent Review

Its very powerful tool to be able to connect with clients and solve their issues we can also create tickets which can later be tracked and help you better serve the clients.

Amazing customer support software

Hi Amit, 
Thank you very much for your kind feedback. We're glad to hear LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer support. Remember, our team is here for you 24/7 in case of any questions or issues! 
-LiveAgent team

Till so far, our overall experience in using LiveAgent is so pleasing is it isn't that much rigid as the Zendesk and the department feature is really amazing.

One of best Customer Support tool for team of all sizes and scale.

Easy to communicate with our visitors!  

Compare LiveAgent and Amazon Connect based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

Incident Management

Interaction Tracking

Issue Management

Android

Linux

Web-based

Windows

iPad

iPhone

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

Owner

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Creative Director

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Admin

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Founder

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

CEO & Founder

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Director

I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.

Customer Service Agent

The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.

Administrative staff

This is an easy to use app which helps me in managing my clients perfectly.

Registration Manager

We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.

Customer service manager 

Very happy with over all experience, much better than our old system.

We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.

Director of IT

The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.

I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.

Easy to integrate, premade features, great support.

LiveAgent vs Amazon Connect Comparison (2025)

LiveAgent

Amazon Connect

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives