LiveAgent vs BeyondTrust Remote Support Comparison

TeamViewer Remote

Zendesk Suite

Freshdesk

Zoho Desk

AnyDesk

LogMeIn Rescue

My Honest Opinion About LiveAgent

Thank you very much Joshua for your great review. We are excited to hear that LiveAgent has been serving you perfectly and that you as well as your team are satisfied with our software. Feel free to reach out to us whenever you need any help :)

The system worked as soon as we installed it. The remote (tablet, cell phone) system is a great tool for remote access.

Complete product

It has been over all great and excellent experience using LiveAgent. It provide best solutions and a type of one stop platform where you can find many features to use and utilize in your business needs.

Best Customer Support Tool

Customer chatting.It has reduced the monopoly of traveling hence saving time and resources.It has eased communication with our customers.

A very lively and amazing high definition chatting software.

Hi Ann! Thanks for the fantastic review of LiveAgent! We're thrilled to hear that you find our chat features to be top-notch and our user interface user-friendly. We take pride in providing high-quality video and sound output engines to ensure clear communication. We appreciate your feedback ase we are always looking for ways to improve our service.

- LiveAgent Team

straight forward setup and integration

Fairly Easy to Set Up and Use

Hi Lucky, thanks for sharing your experience! It's great to hear that you found LiveAgent easy to use despite not being very computer savvy. We're sorry to hear about your trouble connecting with our support team as we are usually available 24/7 for all timezones.

- The LiveAgent Team

Overall its good but definitely there is room for improvement .

Loved the app overall 

Hey there,

Thanks for taking time to jot down your thoughts on LiveAgent. We're glad you found our multichannel support beneficial! 

Your constructive points about ticket routing rules, mobile app, and our pricing system haven't gone unnoticed. It matters to us to dig into the details about these issues. If you could, please share specific feedback at support@liveagent.com, it would be of immense help for improvement. 

We're glad you're on board with us and appreciate your openness for improvement. Out and about for a better LiveAgent experience!

- LiveAgent Team

Effective group and project teams coordination and communication platform with reliable data analytics generation and to transfer data is secure and cost effective.

LiveAgent Chat History Management and Best Communication Platform.

Hi Katelyn,

Your words resonate with us. Your appreciation for the ease of collaboration and quick file sharing is notable. Tools for cooperation do indeed make for a smooth sailing work experience. 
 the cake. After all, who doesn't love a bit of savings?

Thank you for the recommendation. Continue making interior design marvels, one plan at a time :)

- LiveAgent Team

Great support software

I am very satisfied with the assistance and efficiency of this ticket attending tool. Liveagent implementation have been grateful in my company to provide solutions in a remote fashion to every client.

The best customer care with liveagent

Hello Alberto, thank you for your insightful review! It's really nice to see that our software has been instrumental in enhancing your company's customer support. We understand your concern regarding the live chat speed and we're constantly striving to optimize our features for a seamless experience.

Knowing that our remote assistance has had a positive impact on your business is extremely motivating for our team. We're always here to help and support you on your journey. If you ever need any further assistance, don't hesitate to contact us 24/7.

- LiveAgent Team

Overall I have had a good experience, however if I can get assistance withe phone piece I would be willing to use LiveAgent in a greater capacity. 

LiveAgent Testing 

Hey Jonathan, 

Glad to hear you've been finding LiveAgent easy to use. We love making things simple for our customers.

You mentioned some trouble with the phone piece, this is unusual and we want to rectify this right away. Our Customer Support team is ready to help you work through this hiccup. Don't hesitate to reach out to them via chat or email to create a support ticket. 

Thanks for sharing your thoughts with us. Remember, we're here for you 24/7!

- LiveAgent Team

All of my departments, ticket support, phone support and livechat support and then track all of them.

Best and perfect for customer service support

First experience with the program

Thank you for sharing your experience with LiveAgent! We're happy to hear that you're finding our integration with other apps and customer service to be pros in your book. We take pride in our ability to provide top-notch customer service to all of our users. We understand that our support language is currently limited to English only, but we're constantly working to improve our services and expand our language support in the future. Thank you for your feedback and for choosing LiveAgent! If you have any more suggestions or concerns, please feel free to reach out to us. 

- LiveAgent Team

Bang for buck

Thank you for your kind review, Michal! We are super thrilled to have you with us! :) We do have VOIP partners but that does not mean that you cannot connect any VOIP number to LiveAgent. The only condition is that they need to support SIP trunking. We would be happy to provide you with more info if you reach out to us either via chats or via email at support@liveagent.com! :)

Good and available software 

Hey Ramin, thanks for sharing your thoughts on LiveAgent! We're glad to hear that you find the product easy to use and access. Having an intuitive and user-friendly interface is definitely a plus when it comes to helpdesk software.

Regarding your cons, I can understand how free software support and services could be a downside for some users who may need more extensive help or customization options. It's worth noting that LiveAgent does offer paid support options for those who require more personalized assistance.

As for the connection type, We're not sure exactly what you're referring to here. However, it's important to have a stable and reliable internet connection when using any cloud-based software to ensure that you're able to access it seamlessly and without interruptions.

Thanks again for your review, and we hope LiveAgent continues to meet your needs!

- LiveAgent Team

Needed a solution to collate numerous support channels (contact form, emails and Twitter). Also needed a support portal / knowledge base solution and LiveAgent offers this too.

Incredible solution

Easy to use and helpful

Hi Jozef! Thank you very much for your review. Happy to have you on board !

- LiveAgent Team

We have been using liveagent for a very long time for say at least 5-6 years first with the self hosted software and the platform is very good for our support and sales related services. Later on we have moved to the hosted environment which is also equally good as we dont have to give time for server maintenance and software updates. 

Satisfied with LiveAgent

Hi Samim, 
we're very happy to have you on-board for such a long time. :) Always glad to see how our customers are satisfied with the service they get from us and how it helps their company to grow. 

Wish you a lot of satisfied customers. 

- LiveAgent. 

Amazing service and support

LiveAgent guys have been always there for me. Kind and polite, they answer every question I have in detail. The application is the best from all. 5/5

Best Customer Service Ever

Great and userfriendly, easy to use for our agents.

Good software

Hey Emir! Thank you for your 5-star review! :)

- The LiveAgent Team

Good partner for live chat

Hi Armato! Thank you for your feedback!

- LiveAgent Team

Easy peasy 24 Hour customer support. 

Hello Jaco, thank you very much for your nice feedback. We appreciate it. Have a nice day :)

All communication channels in one place is a must for mu business, also easy integration with VoIP services for receiving website calls

Excellent software 

Be st product for B2C support

Compare LiveAgent and BeyondTrust Remote Support based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

Incident Management

Interaction Tracking

Issue Management

LiveAgent

Android

Linux

Web-based

Windows

iPad

iPhone

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

Owner

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Creative Director

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Admin

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Founder

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

CEO & Founder

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Director

I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.

Customer Service Agent

The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.

Administrative staff

This is an easy to use app which helps me in managing my clients perfectly.

Registration Manager

We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.

Customer service manager 

Very happy with over all experience, much better than our old system.

We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.

Director of IT

The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.

I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.

Easy to integrate, premade features, great support.

LiveAgent vs BeyondTrust Remote Support Comparison

LiveAgent

BeyondTrust Remote Support

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives