LiveAgent vs Mailbutler

Asana

monday.com

Zendesk Suite

Freshdesk

Zoho Desk

Brandfolder

Compare LiveAgent and Mailbutler based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

Incident Management

Interaction Tracking

Issue Management

LiveAgent

Android

Linux

Web-based

Windows

iPad

iPhone

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

Owner

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Creative Director

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Admin

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Founder

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

CEO & Founder

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Director

I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.

Customer Service Agent

The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.

Administrative staff

This is an easy to use app which helps me in managing my clients perfectly.

Registration Manager

We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.

Customer service manager 

Very happy with over all experience, much better than our old system.

We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.

Director of IT

The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.

I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.

Easy to integrate, premade features, great support.

LiveAgent screenshot: LiveAgent Integrations

LiveAgent screenshot: LiveAgent Help Desk Ticketing System

LiveAgent screenshot: Live Chat Customer View

LiveAgent screenshot: Live Chat Agent View

LiveAgent screenshot: LiveAgent Call Center

LiveAgent screenshot: LiveAgent Numbers

LiveAgent screenshot: LiveAgent Multilingual Support

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.

Asana is the leading work management platform for cross-team work that aligns employees around company goals and creates a system of record to help teams achieve them. Create clarity on priorities and responsibilities across teams, and monitor progress in real time to keep projects on track.

Brandfolder is an online digital asset management platform for PR purposes, providing a private and public-facing repository for sharing logos, videos and more

Mailbutler is the leading email productivity extension that makes your inbox smarter. Over 100,000 members use its email-enhancing features, such as Email Tracking, Send Later, Snooze, and Email Signatures, among many others. Mailbutler integrates right into your inbox. Your inbox, smarter.

Queue Management

Response Management

Signature Management

Mailbutler

I like the scheduling feature the most, it helps me reach customers when it's best for them but write the actual email when it's best for me.

Manager - Compliance and Licensing

Program is simple and adds a lot of useful features. The ability to schedule or snooze emails has been great and should be a standard feature at this point.

Chief Creative

The tracking features are quite helpful and notes are another helpful feature. It's been consistent and hasn't crashed and I get all the updates I can stand, LOL.

General Clerk

Great, does just what I expected it to do. Would recommend if you are an EverNote user.

Easy to install, very easy to use, very useful to boost your productivity (the TASK and the SNOOZE features really help me a lot).

Avocat  - Attorney

A terrific cutomer team: prompt to answer, reliable, professional.

Customer support has always been prompt, courteous, and helpful. Overall, it's a very decent company to deal with.

Creative

It always keeps me informed over all my mails. Its easy to use and very stable.

I also want to use more features other than track but find them hard to manage being alone in my organization.

It's great to find a product that is compatible with Mac Mail, and the features I've used have integrated very easily.

Easy install with seamless integration to EverNote.

Publisher

I've been using Mailbutler for many years and the development and support teams are spot on and provide regular updates and excellent support.

Retired

A version for Thunderbird. Apple mail lack some features.

Teacher

I like the fact that I can unsubscribe quickly from any email  service.

Partner

It works perfectly, but I think that there are other more cost effective ways to do what this software offers.

I tried to sign up for the lifetime version but was told it was no longer offered.

Writer-Director, Actor

A bug in an upgrade stopped logos from being displayed correctly in signatures. It took several updates to correct.

Principal

Besides the above-mentioned disapointment with the subscription changes, I honestly cannot run my business without MailButler.

LiveAgent vs Mailbutler Comparison (2025)

LiveAgent

Mailbutler

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives