LiveAgent vs ProProfs Help Desk

Zendesk Suite

Freshdesk

Zoho Desk

Cognigy.AI

charles

Pazo

A real plus for help desk support

LiveAgent is a Powerful Help Desk Solution

most efficient help desk software you will ever come accross

Hi there, we appreciate your awesome review and are glad you find our help desk software efficient.  It's unfortunate that you're finding the mobile app to be a bit slower, we're constantly improving on our end to ensure a top-notch experience. 

Once again, thanks for your 10/10 recommendation. No worries, our tech team is on guard, making sure every pixel performs at its best :)

- LiveAgent Team 

Great help desk software for customer support.

Great help desk tool

Hey Nedim! Thanks for your review. Glad you find LiveAgent’s ticketing system fast . We hear you on the UI—improvements are on our radar. Stay tuned for updates. Appreciate your feedback!
- The LiveAgent Team

I like it a lot , my go to software for questions 

Perfect help desk

Hello Sanchita, thank you very much for your kind review :) I am not exactly sure what you meant by the capacity to help bigger businesses but we would be happy to look into your requirements to see how we could meet them. Feel free to contact our sales team at sales@liveagent.com. We look forward to hearing from you!

We use LiveAgent to have a unified help desk for all of our departments. We have internal help desk tickets for software support and we also handle external complaints. We don't even use the live chat feature. The ticketing system itself is a great help desk.

Perfect platform for easy adoption and usability

Hi Anthony,

thanks a lot for your review and kind words. We are happy your team quickly learned how to benefit from LiveAgent to enhance customer experience.

Good luck with the business!

LiveAgent team

A kewltacularistic,pulchritudinous and prominent Help Desk software.

Hello Jai, thanks a lot for your excellent review. We are thrilled to have you with us and to hear that you have managed to increase your customer satisfaction using LiveAgent. If you ever need any help or have any questions, please know that you can always reach out to us via chats on our website or via email at support@liveagent.com :)

Overall experience is good with this software.It is very powerful tool for helpdesk for Ticketing.i would recommend to use this software. 

Live Agent

Hello there! :) Thanks for leaving a review for LiveAgent! We're thrilled to hear that you've had a good experience with our software. We know how important it is to have a powerful and reliable tool for helpdesk ticketing, so we're glad we could deliver that for you. Thanks for your recommendation to others, it means a lot to us! 

- LiveAgent Team

It streamlines customer support process thus increasing customer satisfaction. 

A fascinating and a life-hack Help Desk Solution. 

Hi Martin, 
Thank you very much for your kind review. We are glad that LiveAgent has been the right fit for you and that you have been satisfied with the system and the benefits it brings to your customer care. Our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team

Re-define Customer Service with LiveAgent

Hey Chris, thanks for your insights. It's great to hear you found our customer care tool and help desk communication robust. Your remarks on how LiveAgent has improved your multi-platform conversation management mean a lot to us :)

- LiveAgent Team

A Top-Notch Customer Support Solution

Hey Spezia, glad to hear LiveAgent is making things easier for you!

On the pricing front, you might be interested to know that we've rolled out annual plans recently. They've got pricing tiers to cater to businesses of all structures and sizes, including startups on tighter budgets.

Thanks for sticking with LiveAgent and for sharing the positive review. We're all about efficient customer interactions, just like you said!

Cheers from all of us.

- LiveAgent Team

For running a customer support help desk, LiveAgent gives us all the tools we need.  

LiveAgent has all the tools for modern customer support.

Hello Christopher, thank you very much for sharing your review! :) We are glad to see that you are happy with LiveAgent and all of it's functions and integrations. We are constantly adding more to cover all of our customers needs. 

I just started using the software and am still setting it up. But I am confident that my positive experience will continue based upon all of the awesome reviews I have read and based upon my own experience. 

This is an Amazingly Awesome Software App!

Live Agent Does the Work

Hi Kolleen, thank you for your honest feedback! I am glad to hear that you now have all the communication under one roof and that it makes your work more pleasurable! Just know that we are always here for you and ready to help in case you have some questions or need a hand in setting anything up. You can reach us via email (support@liveagent.com) or via chat on our website 24/7/365 :)

Improves customer satisfaction via live chat and IT ticketing. 

LiveAgent: Robust Help Desk System of 2023

Hi Samuel! Thank you very much for your awesome review and a 10/10 recommendation :)

- LiveAgent Team


Its a very simple platform, very understandable

Especial and better Help Desk Tool.

Hello Jai,

We're glad to know you're finding our tool simple and fast to support your customers. That's what we're here for!

Thanks for taking the time to share your thoughts.

- LiveAgent Team

*THIS REVIEW IS BASED ON THE DOWNLOADABLE ON YOUR OWN SERVER VERSION* 

So far I been using LiveAgent and its been a absolutely wonderful experience. I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features. 

No one likes to be stuck with monthly fees which can add up if you are a long term operating business/company. Most of those competitors I mentioned up there don't offer a downloadable one time fee license and that is what really stood out for me. There are some hiccups here and there, but most of them were easy to figure out or solve with their customer support. There are room for improvement and I would like to see a Windows desktop application besides full browser based and more features down the future. Overall, my experience with LiveAgent is highly recommended for any start ups or established businesses. 

Excellent Help Desk + Live Help and more money saved in your wallet. 

Thanks Harrison for your feedback and suggestions.

Amazing experience!

Good... I like it as a 3rd party hosted solution. It works as advertised.

Able to Connect Multiple Web Sites to a Single HelpDesk 

Hello Doug! Thank you for your review! 

- LiveAgent Team

My Experience With LiveAgent 

Hi Imam, Thanks for sharing your positive experience with LiveAgent :)  We're glad to have met all your needs. If you have any other questions or need further assistance, feel free to reach out anytime.

- The LiveAgent Team

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end. 

One of the better help desk solutions

LiveAgent's capacity to provide real-time customer assistance interaction and the ability to handle difficulties in real time is something I much appreciate. I particularly enjoy how simple it is to connect with popular social networking sites in order to centralize all conversations with clients.

You'll be happy with LiveAgent, so make the transition right now!

Hi Scott, 
Thank you very much for your kind review. We are pleased that you have been satisfied with LiveAgent and the benefits it brings to your everyday work-life, as well as the support provided by our team. Keep up the amazing work!
-LiveAgent team

Overall, I am very pleased with LiveAgent. It is a great tool for customer service and support.


Great tool!

Hello Simona! We are glad to hear that you find our software easy to use and navigate. We strive to provide an affordable and easy-to-use help desk software solution for our customers. Thank you for your feedback!

- LiveAgent Team

A sophisticated and awesometastic Help Desk tool.

Hey John! Thanks for your kind words. We appreciate you highlighting the live chat feature as your main favorite.

It's great to know you find LiveAgent efficient and reliable in managing customer queries. Offering top-notch customer service and support is definitely one of our main priorities. Your 9/10 recommendation score truly means a lot to us, and we promise to keep evolving to meet your needs.

As an IT Consultant, we understand how crucial it is to have a seamless communication tool, and we're glad LiveAgent fits the bill for you. Keep rocking that customer engagement, and remember, we're here if you need any support!

- LiveAgent Team

Compare LiveAgent and ProProfs Help Desk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

Incident Management

Interaction Tracking

Issue Management

LiveAgent

Android

Linux

Web-based

Windows

iPad

iPhone

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

Owner

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Creative Director

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Admin

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Founder

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

CEO & Founder

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Director

I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.

Customer Service Agent

The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.

Administrative staff

This is an easy to use app which helps me in managing my clients perfectly.

Registration Manager

We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.

Customer service manager 

Very happy with over all experience, much better than our old system.

We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.

Director of IT

The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.

LiveAgent vs ProProfs Help Desk Comparison (2025)

LiveAgent

ProProfs Help Desk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives