LiveAgent Reviews

LiveAgent

Great customer service starts with better help desk software

4.67/5 (709 reviews)

terry cheng

terry cheng

Used daily for 6-12 months
Reviewed 2016-08-10
Review Source: Capterra

Customer Support very bad, cant connect gmail and other mails ,but other software can do like that ,only your one cant

Response from QualityUnit


Thanks for your message, Terry. Actually it's very easy to connect your gmail to LiveAgent. Feel free to contact us (email, live chat), we're ready to help you and configure it for you :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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LiveAgent

Great customer service starts with better help desk software

Joseph R. Sweeney

A decent support team product that could use improvement

Used weekly for 1-2 years
Reviewed 2018-12-16
Review Source: GetApp

Pros
The set-up was very simple and intuitive and the rollover from our previous method of support as well as the basic reporting features.

Cons
The tool needs work with overall speed and functionality as it seemed to close out of support tickets without prompt. Several customers provided feedback that the reporting was too limited and did not provide the insights they were looking for.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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LiveAgent

Great customer service starts with better help desk software

Marc Arboleda

LiveAgent Review

Used daily for 6-12 months
Reviewed 2017-04-27
Review Source: Capterra

Lots of downtime If we close our operations, calls in queue are dropped, unlike chat. No loop function in the welcome message. Not sure if there's an ACW. Call monitoring is not extensive.

Pros
it's not expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

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LiveAgent

Great customer service starts with better help desk software

Nandkishor Mate

Rating only

Used daily for free trial
Reviewed 2017-05-17
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LiveAgent

Great customer service starts with better help desk software