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LiveCaller Logo
LiveCaller

Live chat and customer communications management software

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LiveCaller Pricing, Features, Reviews and Alternatives

LiveCaller product overview

Price starts from

13

Per month

Per Feature

What is LiveCaller?

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize key performance indicators (KPIs), response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralized dashboard.

Key benefits of using LiveCaller

LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Email/Help Desk
Phone Support

LiveCaller pricing information

Value for money

5.0

/5

4

Starting from

13

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LiveCaller features

Functionality

5.0

/5

4

Total features

23

7 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Multi-Channel Communication
Activity Dashboard
Monitoring
Access Controls/Permissions

Functionality contenders

LiveCaller users reviews

Overall Rating

4.8

/5

4

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

3

1

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Wonderful tool

Reviewed 2 years ago
Pros

Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Cons

Nothing to complain about, great software and a great tech support team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Software de llamada de alta calidad

Reviewed a year ago

LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar. Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.

Pros

Lo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar. Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.

Cons

Me ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro

Showing original review in Spanish. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great customer success software!

Reviewed 16 days ago
Pros

LiveCaller is super simple to use, has all features you need to communicate effectively with your leads and clients, and customer support is great! Highly recommended!

Cons

I think all is good, so far. Perhaps if there was a knowledge base available, both for me as a user of Live Caller, and also built into the software - for me to offer to my clients, that would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Customer Support Product with Tons of Potential

Reviewed a month ago

Amazing. The customer support from LiveCaller has been wonderful.

Pros

The chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback.

Cons

The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. However, customer support has been super helpful.

LiveCaller FAQs and common questions

Q. What type of pricing plans does LiveCaller offer?

LiveCaller has the following pricing plans:
Starting from: $13.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of LiveCaller?

LiveCaller has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does LiveCaller support?

LiveCaller supports the following languages:
English, Spanish


Q. Does LiveCaller offer an API?

Yes, LiveCaller has an API available for use.


Q. What other apps does LiveCaller integrate with?

LiveCaller integrates with the following applications:
Telegram, Viber, Meta for Business


Q. What level of support does LiveCaller offer?

LiveCaller offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support

Common LiveCaller comparisons

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