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LiveChat vs Acobot Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

16

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

794

287

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.9

5

4

3

2

1

28

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Fausto F.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

Pros

Will report on our progress as our experience evolves. Customer service has been outstanding and again, the tool has been easy to operationalize and goes right to work.

AR

Anonymous Reviewer

So far awesome, i love it and would like to continue using it on my dev site.

NM

Ndivhuwo M.

It worked more than what we expected. It's ability to select particular product as per user instruction is amazing.

JM

John M.

Cons

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

JF

Jayden F.

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

AR

Anonymous Reviewer

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

JS

Jake S.

Cons

It can be fed about the latest news so that people won;t fel it is just a bot out there. It needs to know a lot of basic information which is missing right now.

Padyala P.

The little problem we felt is not able to feed some custom data.

JM

John M.

Many customers and prospects came to my site before Acobot and left frustrated because they couldn't find something.

Lon S.

  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features69
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • For eCommerce
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Mobile Commerce
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Order Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Promotions Management
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Returns Management
  • Routing
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Single Sign On
  • Social Commerce
  • Social Media Integration
  • Speech Synthesis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Integration
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Total features55
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales Teams/Organizations
  • For eCommerce
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Mobile Commerce
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Order Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Promotions Management
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Returns Management
  • Routing
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Single Sign On
  • Social Commerce
  • Social Media Integration
  • Speech Synthesis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Website Integration
  • Website Management
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations206
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM