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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
16
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
KA
Kheirallah A.
AR
Anonymous Reviewer
Fausto F.
Pros
Not enoughreviews yet
Cons
AR
Anonymous Reviewer
JF
Jayden F.
JS
Jake S.
Cons
Not enoughreviews yet
Key features
- Total features68
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Email Management
- Email Response Control
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Onboarding
- Performance Metrics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Session Transfer
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- User Management
- Video Support
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
- Total features60
- AB Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Email Management
- Email Response Control
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Onboarding
- Performance Metrics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Session Transfer
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- User Management
- Video Support
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
Integrations
Alternatives
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User reviews that mention these apps
Joshua L.
Information Services, 1-10 employees
Used monthly for 1-2 years
Review source
Share this review:
We're helping to acquire customers quicker by allowing them to message us directly at any time using LiveChat. This has definitely helped to make us more accessible and we feel it's a must in today's environment.
LiveChat is a great turnkey option for adding live chat to your website. We feel like this is a must these days and LiveChat makes it easy for those with a basic understanding of website building, etc. We love that it was up and running within an afternoon and it definitely helps capture more prospects quicker.
It's always seems a bit big and clunky on the homepage of our website. I guess it's not terrible, but it can feel like a bigger footprint than they need to have in the bottom right.
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