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LiveChat vs BOSSDesk Comparison
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Overview
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their...
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise....
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
24
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
19
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Fausto F.
Pros
Cons
Cons
Key features
- Total features59
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Routing
- Canned Responses
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Reports
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Visual Analytics
- Widgets
- Workflow Configuration
- Workflow Management
- Total features103
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Routing
- Canned Responses
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Reports
- Scheduled/Automated Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Visual Analytics
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations200
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations1
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
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