LiveChat vs Capsule Comparison

Overview

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Capsule is the smart simple online CRM. It's used to build stronger customer relationships, make more sales, save time, be...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$16.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$18.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

740

269

44

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

(98)

5

4

3

2

1

58

31

8

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it.
I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
It is super helpful to be able to chat with someone online and touch base on a problem/question I've got, and I have had a lot of great interactions using it.

Pros

Capsule is a CRM system that delivers excellent support for a small cost. It is more customizable and has more features and greater ease of use than others in its price range.
The clean user interface and calendar tools / follow-up task management features are great to get things organized and your business focused on driving sales.
We can track contacts, organizations, and opportunities, as well as opportunity stages and milestones, while customizing categories and notes for all of it.

Cons

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.

Cons

It ended up paying off, because they swear by Capsule now.
No integration with Office 365. No mass mailouts in capsule for marketing purpose.
I can only upload one document at a time which is annoying. The automatic email BCC doesn't work for me to record in my notes so I always have to copy and paste.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features66
  • "What If" Scenarios
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Auditing
  • Authentication
  • Automated Scheduling
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Cash Management
  • Categorization
  • Charting
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Commenting
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Tracking
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Forecasting
  • Full Text Search
  • Geographic Maps
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Labeling
  • Lead Assignment
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Offline Access
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Productivity Reporting
  • Project Tracking
  • Projections
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Timeline Management
  • To-Do List
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Workflow Management
  • eCommerce Integration
  • Total features103
  • "What If" Scenarios
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Auditing
  • Authentication
  • Automated Scheduling
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Cash Management
  • Categorization
  • Charting
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Commenting
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Conversion Tracking
  • Custom Fields
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Duplicate Detection
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Forecasting
  • Full Text Search
  • Geographic Maps
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Labeling
  • Lead Assignment
  • Lead Management
  • Lead Nurturing
  • Meeting Management
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Offline Access
  • Opportunity Management
  • Performance Reports
  • Permission Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Productivity Reporting
  • Project Tracking
  • Projections
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Request Routing
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Timeline Management
  • To-Do List
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Web Forms
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations195
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations163
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches