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LiveChat vs Chatfuel Comparison
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Good recommendations?
Overview
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their...
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
24
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
15
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Fausto F.
Graphic Designer
Pros
Ayobami O.
Writer & Blogger
Mukesh K.
QA Engineer
Cons
Cons
Melissa P.
Director of Communications
Mukesh K.
QA Engineer
Luciano Z.
ChatBot and Automation Consultant
Key features
- Total features58
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Publishing
- Automated Routing
- Automated Scheduling
- Autoresponders
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Database
- Content Management
- Coupons
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- Gamification
- Geotargeting
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Engagement
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Live Chat
- Location-Based Marketing
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Account Management
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Offline Form
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-Approved Content Library
- Pre-Configured Bot
- Proactive Chat
- Project Management
- Promotions Management
- Prospecting Tools
- Push Notifications
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Reviews Management
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Shopping Cart
- Single Sign On
- Social Media Integration
- Speech Synthesis
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Website Management
- Total features65
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Publishing
- Automated Routing
- Automated Scheduling
- Autoresponders
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Database
- Content Management
- Coupons
- Customer Database
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- Gamification
- Geotargeting
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Engagement
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Live Chat
- Location-Based Marketing
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Account Management
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Offline Form
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-Approved Content Library
- Pre-Configured Bot
- Proactive Chat
- Project Management
- Promotions Management
- Prospecting Tools
- Push Notifications
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Reviews Management
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Shopping Cart
- Single Sign On
- Social Media Integration
- Speech Synthesis
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Website Management
Integrations
- Total integrations198
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations22
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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