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LiveChat vs Dayforce HCM Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Category Leaders

Dayforce is a global HCM platform that transforms the employee experience. It unifies data from across the entire employee...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

16

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

789

286

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

300

265

76

9

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

Pros

I have had some of my best experiences with customer service through Ceridian and they always help me modify the system quickly to make it work effectively for me.

AL

Aimee L.

It is user friendly and real time tracking which is awesome!!! Super easy to learn and teach.

TC

Trish C.

I really like how robust the system is -there is so much that you can do to help drive efficiency and accuracy. I also like that is relatively intuitive to use for employee side.

KP

Kylie P.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

AR

Anonymous Reviewer

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

JF

Jayden F.

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

JS

Jake S.

Cons

Too difficult to use and understand its set-up and costly, poor customer support to solve problems.

hp

humberto p.

Mgr was always complaining that she didn't find our notes. It was frustrating and caused ill feelings.

ja

jane a.

Implementation struggles and lack of cohesion between product team and implementation team.

DM

Dave M.

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features93
  • "What If" Scenarios
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Attendance Tracking
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Benefits Management
  • COBRA Administration
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Check Printing
  • Clock In / Out
  • Collaboration Tools
  • Communication Management
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Configurable Workflow
  • Course Management
  • Course Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Benefits Administration
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Event Triggered Actions
  • FAQ
  • FMLA Administration
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HSA/FSA Administration
  • Health Insurance Administration
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Individual Development Plans
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Language
  • Multi-State
  • Offline Access
  • Offline Form
  • Onboarding
  • Online Benefits Enrollment
  • Organizational Charting
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Proactive Chat
  • Provider Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recruitment Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Retirement Plan Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Salary History
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sick Leave Tracking
  • Single Sign On
  • Social Media Integration
  • Succession Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tax Compliance
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timeline Management
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Vacation/Leave Tracking
  • Visitor Tracking
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Website Visitor Tracking
  • eCommerce Management
  • Total features76
  • "What If" Scenarios
  • 401(k) Tracking
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Attendance Tracking
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Benefits Management
  • COBRA Administration
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Check Printing
  • Clock In / Out
  • Collaboration Tools
  • Communication Management
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Configurable Workflow
  • Course Management
  • Course Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Benefits Administration
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Event Triggered Actions
  • FAQ
  • FMLA Administration
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HSA/FSA Administration
  • Health Insurance Administration
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Individual Development Plans
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Language
  • Multi-State
  • Offline Access
  • Offline Form
  • Onboarding
  • Online Benefits Enrollment
  • Organizational Charting
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Proactive Chat
  • Provider Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recruitment Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Retirement Plan Management
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Salary History
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sick Leave Tracking
  • Single Sign On
  • Social Media Integration
  • Succession Planning
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tax Compliance
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timeline Management
  • Timesheet Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Vacation/Leave Tracking
  • Visitor Tracking
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Website Visitor Tracking
  • eCommerce Management

Integrations

  • Total integrations204
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations21
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM