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LiveChat vs Dialpad Comparison

Overview

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$16/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

776

277

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

211

141

38

10

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I also am pleased with the ticket function with this software. I like that I can see what guests are typing before they have sent the message so I can answer effectively and efficiently.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
The only thing I liked about this software was the ease of navigation. I don't have anything else of importance to say that is good about this product.

Pros

The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.
It's easy to use, sounds GREAT, easy to admin, great product for the money, until you start adding additional features. Most businesses can use the standard version and be perfectly happy.
Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

Cons

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.

Cons

Porting numbers is a painful experience. The automatic porting feature does not have robust error handling and it was unclear on the next steps after failure.
Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.
Constantly having issues with losing audio on one end of the call, connections dropping.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features66
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Automated Scheduling
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaborative Review
  • Communication Management
  • Contact History
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Storage Management
  • Data Visualization
  • Drag & Drop Interface
  • Email Integration
  • Email Templates
  • Employee Management
  • Employee Profile
  • Event Triggered Actions
  • Fax Management
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Labeling
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Multimedia Support
  • Office Directory
  • Offline Access
  • Online Forums
  • Performance Reports
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • Web Analytics
  • eCommerce Integration
  • Total features31
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Automated Scheduling
  • Business Analysis
  • CRM Integration
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaborative Review
  • Communication Management
  • Contact History
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Storage Management
  • Data Visualization
  • Drag & Drop Interface
  • Email Integration
  • Email Templates
  • Employee Management
  • Employee Profile
  • Event Triggered Actions
  • Fax Management
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Labeling
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Language
  • Multimedia Support
  • Office Directory
  • Offline Access
  • Online Forums
  • Performance Reports
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Request Routing
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • Web Analytics
  • eCommerce Integration

Integrations

  • Total integrations190
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations17
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

LiveChat vs. Dialpad

See how LiveChat and Dialpad stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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