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LiveChat vs LiveHelpNow Comparison
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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
$
16
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$
21
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.6
5
4
3
2
1
789
286
43
7
2
- Value for money
- Ease of use
- Features
- Customer support
98%
would recommend this appPros
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
AR
Anonymous Reviewer
There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.
SJ
Shanta J.
I love using this software and it's fun to use and see yourself improving your typing skills.
KA
Kheirallah A.
Pros
Customer service is outstanding. Any time I have needed their assistance, they have been great.
JA
Joe A.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
AG
Ashley G.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
HH
H H.
Cons
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
AR
Anonymous Reviewer
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
JF
Jayden F.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.
JS
Jake S.
Cons
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
RB
Robin B.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
CW
C'aira W.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
CM
Cody M.
Key features
- Total features93
- "What If" Scenarios
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Audit Management
- Authentication
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Lead Distribution
- Behavior Tracking
- CRM
- Call Center Management
- Call Recording
- Callback Scheduling
- Canned Responses
- Cash Management
- Cataloging/Categorization
- Categorization/Grouping
- Charting
- Chat Transcript
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Data Visualization
- Document Storage
- Email Management
- Email Response Control
- Email Templates
- Employee Management
- Employee Onboarding
- Employee Profiles
- Engagement Tracking
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Goal Setting / Tracking
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Labeling
- Lead Capture
- Lead Distribution
- Lead Generation
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Network Monitoring
- Offline Access
- Offline Form
- PCI Compliance
- Performance Metrics
- Proactive Chat
- Productivity Analysis
- Project Time Tracking
- Promotions Management
- Purchasing & Receiving
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Request Escalation
- Role-Based Permissions
- Routing
- SMS Messaging
- SSL Security
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Timeline Management
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Factor Authentication
- Visitor Tracking
- Visual Analytics
- Voice Mail
- Website Visitor Tracking
- Workflow Configuration
- eCommerce Management
- Total features96
- "What If" Scenarios
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Archiving & Retention
- Audit Management
- Authentication
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Lead Distribution
- Behavior Tracking
- CRM
- Call Center Management
- Call Recording
- Callback Scheduling
- Canned Responses
- Cash Management
- Cataloging/Categorization
- Categorization/Grouping
- Charting
- Chat Transcript
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Data Visualization
- Document Storage
- Email Management
- Email Response Control
- Email Templates
- Employee Management
- Employee Onboarding
- Employee Profiles
- Engagement Tracking
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Goal Setting / Tracking
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Labeling
- Lead Capture
- Lead Distribution
- Lead Generation
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Network Monitoring
- Offline Access
- Offline Form
- PCI Compliance
- Performance Metrics
- Proactive Chat
- Productivity Analysis
- Project Time Tracking
- Promotions Management
- Purchasing & Receiving
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Request Escalation
- Role-Based Permissions
- Routing
- SMS Messaging
- SSL Security
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Timeline Management
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Factor Authentication
- Visitor Tracking
- Visual Analytics
- Voice Mail
- Website Visitor Tracking
- Workflow Configuration
- eCommerce Management
Integrations
- Total integrations204
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Magento Commerce
- Mailchimp
- Pipedrive
- PrestaShop
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations30
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Magento Commerce
- Mailchimp
- Pipedrive
- PrestaShop
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Alternatives
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User reviews that mention these apps
AF
Ashley F.
Used daily for 2+ years
Review source
Share this review:
Pros
The analytics are great! I love that it serves as a comparison/confirmation tool for Google Analytics as well.
Cons
I wish it integrated with Technoloutions' Slate CRM. At this time, after a chat we have to manually add our LiveChat interaction to a prospect's record.
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