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Overview
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their...
Loom Systems delivers AIOps solution that predicts, alerts, and prevents IT incident from affecting your bottom line.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
24
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
Fausto F.
Pros
Not enoughreviews yet
Cons
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.
Cons
Not enoughreviews yet
Key features
- Total features67
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Templates
- Dashboard
- Data Aggregation
- Data Visualization
- Email Management
- Email Response Control
- Email Templates
- Event Logs
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Monitoring
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Log Collection
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Predictive Analytics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remediation Management
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Root Cause Analysis
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Server Logs
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Threshold Alerts
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Website Visitor Tracking
- Total features23
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Canned Responses
- Capacity Management
- Cataloging/Categorization
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Compliance Management
- Customer Database
- Customer History
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Templates
- Dashboard
- Data Aggregation
- Data Visualization
- Email Management
- Email Response Control
- Email Templates
- Event Logs
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Help Desk Management
- IT Asset Management
- IT Monitoring
- Incident Management
- Interaction Tracking
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Log Collection
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Predictive Analytics
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remediation Management
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Root Cause Analysis
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Server Logs
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Threshold Alerts
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Website Visitor Tracking
Integrations
- Total integrations202
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations7
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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