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Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
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We're pretty much communicating directly with clients in a super fast, easy manner. It frees up everyone's time and definitely helps us to leave a good impression and make a few extra bucks.
It is very simple to install - also, the price is pretty unbeatable! I believe we pay about $35/mo but they have other plans at different tiers that are cheaper. We installed it right to our website so a client can reach out and receive a response pretty much immediately. It makes us look customer-centric, high tech and ready to take on business.
The lag can be pretty awful sometimes...that's hard to explain to a client! Sometimes it makes us look lazy. We have been lucky that our clients have been understanding the few times this has happened.