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LiveChat vs NordVPN Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

NordVPN is a VPN cloud security service which encrypts all internet traffic to ensure confidential business data is protected from third parties

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

16

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

11.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

797

288

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

586

225

28

7

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Fausto F.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

Pros

One of the best VPN provider in the market with too many country options and each of them with good connection speed. Also, privacy is taken care of.

AR

Anonymous Reviewer

The no-log policy makes it great for those who are security-minded. The interface is great, and they have improved it tremendously.

LS

Luke S.

Nord offered me a great free trial period to make sure I liked its features. Not every company does this and I was impressed enough to use it regularly.

PM

Phillip M.

Cons

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

JF

Jayden F.

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

AR

Anonymous Reviewer

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

JS

Jake S.

Cons

Only thing I hate on any software is having to do the updates. I understand the need but it's still frustrating.

AR

Anonymous Reviewer

Software update on Apple device may fail with "unable to download" for weeks. Not sure how to fix that unless you are ready to install it manually downloading the package from their website.

Aleksandr S.

Appears that NordVPN install some additional packages that should be reinstalled manually. NordVPN software may literally kill your network connection after you disconnect from their service.

Aleksandr S.

  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features69
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Application Security
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Data Protection
  • Firewalls
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Policy Management
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • VPN
  • Visual Analytics
  • Vulnerability Protection
  • Website Visitor Tracking
  • Total features10
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Application Security
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Data Protection
  • Firewalls
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Policy Management
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • VPN
  • Visual Analytics
  • Vulnerability Protection
  • Website Visitor Tracking

Integrations

  • Total integrations205
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NordVPN logo

NordVPN

Great VPN Service

Reviewed 3 years ago

Great service, very easy to setup. Use this for travel and sometimes for work as well with no problems at all. Highly recommended.

Pros

NordVPN has recently taken the title as my favourite VPN service. The setup is extremely easy, requiring only to download the native app for your OS and input your credentials. I've used it across desktop (Mac OS and PC) and Mobile (Android and iPhone). In all cases it works perfectly and without any random disconnections nor slowdowns in all but a few certain cases (see more on that in a moment). The pricing was great with a promo found online, although I am waiting to see what the pricing comes to after the promo period ends. I like that the service does not keep logs.

Cons

When using NordVPN to connect to distant countries (eg. connecting to Argentina from Canada), the service is painfully slow - we're talking dial-up speeds. In the past I've used other VPNs with much better speeds across those distances and I'm not sure why NordVPN falls down in this case. I reached out to their support team and was underwhelmed by the response I received which was partially how the...