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LiveChat vs OneStream Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Category Leaders

OneStream is a unified corporate performance management (CPM) solution which enables businesses to manage their financial...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

19

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

150000

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

1.2K

5

4

3

2

1

886

321

46

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.9

59

5

4

3

2

1

51

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Pros

And this extends to the user community as well -- it was amazing the number of times I heard "welcome to the family!" during the user-conference, but I definitely felt that way.
The software is easy to use and is basically capable of anything you need it to be. The Customer support is very responsive to requests for help, as well as ideas for functionality.
What I like most is the ability to build the software to our specifications and unique situations.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Cons

This is a tough question because there is not anything I can think of that the software is unable to do or does not do well.
There is so much we can do it's difficult what to select first.
Can sometimes feel like a maze of information when an error happens.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features68
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Bank Reconciliation
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Consolidation & Close Management
  • Financial Management
  • Financial Reporting
  • Forecasting
  • General Ledger
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Income & Balance Sheet
  • Interaction Tracking
  • Journal Entry Processing
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Reports
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multiple Projects
  • OLAP
  • Offline Form
  • Performance Management
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Proactive Chat
  • Profit/Loss Statement
  • Projections
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Reports
  • Scenario Planning
  • Scheduled / Automated Reports
  • Scorecards
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self-Service Reporting
  • Single Sign On
  • Social Media Integration
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Version Control
  • Visual Analytics
  • Website Visitor Tracking
  • Total features59
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Bank Reconciliation
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Consolidation/Roll-Up
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Consolidation & Close Management
  • Financial Management
  • Financial Reporting
  • Forecasting
  • General Ledger
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Income & Balance Sheet
  • Interaction Tracking
  • Journal Entry Processing
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Reports
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multiple Projects
  • OLAP
  • Offline Form
  • Performance Management
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Proactive Chat
  • Profit/Loss Statement
  • Projections
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Reports
  • Scenario Planning
  • Scheduled / Automated Reports
  • Scorecards
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self-Service Reporting
  • Single Sign On
  • Social Media Integration
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Version Control
  • Visual Analytics
  • Website Visitor Tracking

Integrations

  • Total integrations204
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM