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LiveChat vs OneStream XF Comparison

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Overview

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

OneStream XF is a unified corporate performance management (CPM) solution which enables businesses to manage their financial...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$16/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

776

277

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.9

(49)

5

4

3

2

1

43

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I also am pleased with the ticket function with this software. I like that I can see what guests are typing before they have sent the message so I can answer effectively and efficiently.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
The only thing I liked about this software was the ease of navigation. I don't have anything else of importance to say that is good about this product.

Pros

While focused primarily on consolidations and part profitability, we have big plans to further expand OneStream to allow stronger analytics in guiding us towards future growth and profitability.
We are extremely pleased so far with the quality of the product, the quality and speed of support and relatively low overhead to support.
We also have non-controlling interests in some entities and again the ability to customize the formulas was a big winning point.

Cons

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.

Cons

This is a tough question because there is not anything I can think of that the software is unable to do or does not do well.
SOMETIMES TOO MANY OPTIONS - CAN BE CONFUSING TO MAKE CHANGES.
No real notable disadvantages or problems experienced.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features66
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Automated Scheduling
  • Balance Sheet
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Cash Flow Management
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaborative Review
  • Configurable Workflow
  • Contact History
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Integration
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Labeling
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Offline Access
  • Performance Management
  • Performance Reports
  • Planning Tools
  • Profit / Loss Statement
  • Projections
  • Quality Control
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • eCommerce Integration
  • Total features21
  • "What If" Scenarios
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Automated Scheduling
  • Balance Sheet
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Cash Flow Management
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Collaborative Review
  • Configurable Workflow
  • Contact History
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Integration
  • Email Templates
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Labeling
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Offline Access
  • Performance Management
  • Performance Reports
  • Planning Tools
  • Profit / Loss Statement
  • Projections
  • Quality Control
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • eCommerce Integration

Integrations

  • Total integrations190
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

LiveChat vs. OneStream XF

See how LiveChat and OneStream XF stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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