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LiveChat vs Pimcore Comparison
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Overview
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their...
As the world's most popular open-source data and experience management platform and digital transformation game-changer,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
24
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
699
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
Fausto F.
Pros
They are responsive and friendly. We are developing a set of bundles that allow the management of Print publications and the PimCore / Active WebToPrint solution is a great success.
Our developers love the ease with which they can extend the framework and contribute to community.
Built on Symfony, one more the most popular MVC frameworks for building enterprise application with PHP. Great support from the vendor , partners and community.
Ram Awadh P.
Cons
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.
Cons
That means that updates can be somewhat painful (ExtJs 3 to ExtJs 6, Zend Framework to Symfony). But I wouldn't say that they are any more painful than updates in competing products.
Igor B.
Additionally pimcore offers an ecommerce framework which I personally have no real experience with.
Pimcore will fail if you expect to find a complete solution for your business case right off the bat. It needs professional advise for customization an implementation.
Key features
- Total features59
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Audit Trail
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Campaign Segmentation
- Canned Responses
- Catalog Creation
- Cataloging/Categorization
- Categorization/Grouping
- Channel Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configuration Management
- Content Creation
- Content Library
- Content Management
- Customer Accounts
- Customer Database
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Categories
- Customizable Templates
- Customization
- Data Capture and Transfer
- Data Connectors
- Data Extraction
- Data Governance
- Data Import/Export
- Data Mapping
- Data Masking
- Data Migration
- Data Modeling
- Data Profiling
- Data Quality Control
- Data Storage Management
- Data Synchronization
- Data Verification
- Data Visualization
- Database Publishing
- Digital Asset Management
- Document Management
- Document Storage
- Document Templates
- Documentation Management
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Filtering
- Geotargeting
- Hierarchy Management
- IT Asset Management
- Image Library
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Master Record Management
- Match & Merge
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Domain
- Multi-Language
- Multi-Location
- Multi-Store
- Multimedia Support
- Multiple Data Sources
- Offline Form
- Online Catalog
- Order Management
- Performance Metrics
- Personalization
- Proactive Chat
- Process Management
- Product Catalog
- Product Data Management
- Product Lifecycle Management
- Promotions Management
- Quality Control
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Relationship Mapping
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Shopping Cart
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Version Control
- Video Management
- Visual Analytics
- Visualization
- Website Management
- Workflow Management
- eCommerce Management
- Total features96
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Audit Trail
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Campaign Segmentation
- Canned Responses
- Catalog Creation
- Cataloging/Categorization
- Categorization/Grouping
- Channel Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configuration Management
- Content Creation
- Content Library
- Content Management
- Customer Accounts
- Customer Database
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Categories
- Customizable Templates
- Customization
- Data Capture and Transfer
- Data Connectors
- Data Extraction
- Data Governance
- Data Import/Export
- Data Mapping
- Data Masking
- Data Migration
- Data Modeling
- Data Profiling
- Data Quality Control
- Data Storage Management
- Data Synchronization
- Data Verification
- Data Visualization
- Database Publishing
- Digital Asset Management
- Document Management
- Document Storage
- Document Templates
- Documentation Management
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Filtering
- Geotargeting
- Hierarchy Management
- IT Asset Management
- Image Library
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Master Record Management
- Match & Merge
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Domain
- Multi-Language
- Multi-Location
- Multi-Store
- Multimedia Support
- Multiple Data Sources
- Offline Form
- Online Catalog
- Order Management
- Performance Metrics
- Personalization
- Proactive Chat
- Process Management
- Product Catalog
- Product Data Management
- Product Lifecycle Management
- Promotions Management
- Quality Control
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Relationship Mapping
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Shopping Cart
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Version Control
- Video Management
- Visual Analytics
- Visualization
- Website Management
- Workflow Management
- eCommerce Management
Integrations
- Total integrations201
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations20
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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