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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Pimcore is the world's most popular Open Source data and experience management platform that seamlessly connects people,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

24

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

699

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

1.3K

5

4

3

2

1

966

345

50

9

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.9

21

5

4

3

2

1

19

1

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Pros

They are responsive and friendly. We are developing a set of bundles that allow the management of Print publications and the PimCore / Active WebToPrint solution is a great success.
Many thanks to them without whom we would not have the success we have. I recommend VERY HIGHLY.
Our developers love the ease with which they can extend the framework and contribute to community.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Cons

That means that updates can be somewhat painful (ExtJs 3 to ExtJs 6, Zend Framework to Symfony). But I wouldn't say that they are any more painful than updates in competing products.
Additionally pimcore offers an ecommerce framework which I personally have no real experience with.
No predefined templates for CMS, Admin UI does not have any theming options.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features67
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Content Creation
  • Content Library
  • Content Management
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Governance
  • Data Import/Export
  • Data Mapping
  • Data Masking
  • Data Migration
  • Data Modeling
  • Data Profiling
  • Data Quality Control
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Digital Asset Management
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Filtering
  • Geotargeting
  • Hierarchy Management
  • IT Asset Management
  • Image Library
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Master Record Management
  • Match & Merge
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Domain
  • Multi-Language
  • Multimedia Support
  • Multiple Data Sources
  • Offline Form
  • Online Catalog
  • Order Management
  • Performance Metrics
  • Proactive Chat
  • Process Management
  • Product Analytics
  • Product Catalog
  • Product Data Management
  • Product Lifecycle Management
  • Promotions Management
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Relationship Mapping
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Shopping Cart
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Version Control
  • Video Management
  • Visual Analytics
  • Visualization
  • Website Visitor Tracking
  • Workflow Management
  • eCommerce Management
  • Total features83
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Content Creation
  • Content Library
  • Content Management
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Data Capture and Transfer
  • Data Connectors
  • Data Extraction
  • Data Governance
  • Data Import/Export
  • Data Mapping
  • Data Masking
  • Data Migration
  • Data Modeling
  • Data Profiling
  • Data Quality Control
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Digital Asset Management
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Filtering
  • Geotargeting
  • Hierarchy Management
  • IT Asset Management
  • Image Library
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lifecycle Management
  • Live Chat
  • Macros/Templated Responses
  • Master Record Management
  • Match & Merge
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Domain
  • Multi-Language
  • Multimedia Support
  • Multiple Data Sources
  • Offline Form
  • Online Catalog
  • Order Management
  • Performance Metrics
  • Proactive Chat
  • Process Management
  • Product Analytics
  • Product Catalog
  • Product Data Management
  • Product Lifecycle Management
  • Promotions Management
  • Quality Control
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Relationship Mapping
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Shopping Cart
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Version Control
  • Video Management
  • Visual Analytics
  • Visualization
  • Website Visitor Tracking
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations203
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations15
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM