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LiveChat vs Smartsupp Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Category Leaders

Drive your online sales through conversations. Smartsupp is your personal online shopping assistant combining live chat,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

24

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

22.50

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

1.3K

5

4

3

2

1

962

344

50

9

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

265

5

4

3

2

1

189

64

10

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Pros

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Cons

I've had problems with the mobile app. Conversations were not popping and I was losing chats.
The inability to contact customers when a chat has been lost.
Chat is online after signing out. This can create a negative impression for customers.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features67
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales / Marketing
  • Geotargeting
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • One-to-One Messaging
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Website Integration
  • Website Visitor Tracking
  • Total features62
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Sales / Marketing
  • Geotargeting
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • One-to-One Messaging
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Website Integration
  • Website Visitor Tracking

Integrations

  • Total integrations203
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations27
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

KK
AvatarImg

Krzysztof K.

Online Media, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smartsupp logo

Smartsupp

VEBO

Reviewed 3 years ago

Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Pros

Language is polish. Easy to setup. Easy to work. Price still better that other software.

Cons

Price increase each year i know everything cost each ear more more

Vendor response

Hello Krzysztof, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Ad price - we slightly changed our pricing this year for the first time in our 6 years history. :-) Have a nice day! Patrik

AvatarImg
AvatarImg

Rob H.

Verified reviewer

Insurance, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Smartsupp logo

Smartsupp

Great value for money, intuitive layout

Reviewed 7 years ago

We have been using Smartsupp for the last week and it immediately added value to our business - implementing the livechat was a breeze, the application works very intuitively and the Google Analytics integration is very helpful as well.

Pros

- Google Analytics integration is very helpful - Intuitive design - Great value for money

Cons

None to date - will update if we find any.