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LiveChat vs SnapEngage Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Category Leaders

SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

16

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

16

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

784

283

42

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

69

33

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.
I love using this software and it's fun to use and see yourself improving your typing skills.

Pros

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
Easy to use and navigate; the IP location feature is really cool and useful; customer support is always top notch, and you can tell they are continuously striving to improve the product.
I liked that it was easy to deploy in our environment. Love the Slasforce integration.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Cons

Chat window tends to lag when typing and selecting between chats. The transfer and special commands tends to fail which can cause bad ratings.
Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban.
Most of our customers take it in a negative way finding the chat buttons more annoying than that from being useful. But aside from that nothing else.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features94
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Applications Management
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Profiles
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • eCommerce Management
  • Total features29
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Applications Management
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Profiles
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • eCommerce Management

Integrations

  • Total integrations195
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

LiveChat vs. SnapEngage

See how LiveChat and SnapEngage stack up against each other by comparing features, pricing, ratings, integrations, security & more.