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LiveChat vs Acquire Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

16

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

790

286

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5.0

5

4

3

2

1

19

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

Pros

Not enoughreviews yet

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

AR

Anonymous Reviewer

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

JF

Jayden F.

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

JS

Jake S.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features93
  • "What If" Scenarios
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Application Management
  • Archiving & Retention
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Content Creation
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Profiles
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Session Transfer
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Support
  • Virtual Assistant
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • eCommerce Management
  • Total features50
  • "What If" Scenarios
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Application Management
  • Archiving & Retention
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Content Creation
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Profiles
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Access
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Session Transfer
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Support
  • Virtual Assistant
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • eCommerce Management

Integrations

  • Total integrations204
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveChat logo

LiveChat

Needed

Reviewed 2 years ago

We're helping to acquire customers quicker by allowing them to message us directly at any time using LiveChat. This has definitely helped to make us more accessible and we feel it's a must in today's environment.

Pros

LiveChat is a great turnkey option for adding live chat to your website. We feel like this is a must these days and LiveChat makes it easy for those with a basic understanding of website building, etc. We love that it was up and running within an afternoon and it definitely helps capture more prospects quicker.

Cons

It's always seems a bit big and clunky on the homepage of our website. I guess it's not terrible, but it can feel like a bigger footprint than they need to have in the bottom right.