LiveHelp Features

LiveHelp

Live chat platform for customer care & customer engagement

5.0/5 (1 review)

LiveHelp Feature Summary

  • Proactive invitations
  • Shortcut messages
  • Offline form
  • Transfers / routing
  • Call me option
  • Knowledge database
  • Persistent chat
  • Agent scheduling
  • Geotargeting
  • Visitor targeting
  • Chat transfer
  • File transfer
  • Layout customization
  • Chat transcript
  • Analytics and live chat recording
  • Forward of chat transcripts via e-mail
  • Canned responses
  • Desktop notification
  • Collaboration chat between agents
  • User tracking and profile
  • Widgets
  • Dedicated account manager
  • Upload agent's avatar
  • IP geolocation
  • Priorities & queues
  • Agents' skills management
  • Chat categorization
  • Order tracking
  • Agents' training
  • Analytics and BI integration
  • Custom dashboard
  • SSL protocol
  • Videocall with customers
  • Videoconference with colleagues
  • LiveBot for virtual, self-service assistance
  • Developer API
  • Integrable with any ticketing/CRM platform
  • Virtual assistant LiveBot

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (137 other apps)
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Email Integration (62 other apps)
Instant Messaging (72 other apps)
Knowledge Base (85 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (58 other apps)
Surveys & Feedback (60 other apps)
Third Party Integration (72 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

LiveHelp Feature Reviews

1 reviewers had the following to say about LiveHelp's features:

Brigno Armin

Incredible customer service

2016-05-23

We got all features we needed, the also developed some new functions based on our advices.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Sostanza


Thanks for using our professional chat :) See you at the next Ecommerce Forum or Meet Magento forum

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