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LiveHelpNow vs dualmon Comparison

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Overview

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with...

Category Leaders

dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

21

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

49

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

47

19

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

78

25

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

HH

H H.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

Pros

Being able to successfully manage my network and my servers by using Dualmon remote access software has been a lifesaver. I honestly would not be able make it without this software.

JC

James C.

I have been using this for about 9 months and love it, I was searching for a cloud based remote service, and for the price Dualmon is great.

SR

Shane R.

Works great and very affordable. Every time I've had an issue it was resolved quickly.

GN

Gina N.

Cons

The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.

RB

Robin B.

When the Main Operator Panel is on the screen, you do not receive a reply alert.

CW

C'aira W.

Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.

CM

Cody M.

Cons

If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer.

AR

Anonymous Reviewer

I would be willing to pay for the app, or pay more for the annual subscription if it came to that.

WC

Walt C.

The only feature missing from DualMon is multiple window control.

RA

Rajpal A.

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features72
  • @mentions
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Diagnostic Tools
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Print Management
  • Proactive Chat
  • Promotions Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Configuration
  • Total features33
  • @mentions
  • API
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Customer Database
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Diagnostic Tools
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Monitor Access
  • Multiple User Accounts
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Print Management
  • Proactive Chat
  • Promotions Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Voice Mail
  • Website Visitor Tracking
  • Workflow Configuration

Integrations

  • Total integrations30
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM