LiveHelpNow vs Smartsupp Live Chat Comparison

Overview

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with...

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$21.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(70)

5

4

3

2

1

47

19

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

164

53

7

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.
Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.
The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.

Pros

We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Love it daily from the recording features to the best way to talk to customers that visit websites.

Cons

I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
The menus are a little difficult to navigate and find things, it should be a little more intuitive. I typically go through everything until I find the options I need to adjust.

Cons

While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
When there is a chat lost and I do not receive the user's email address to contact him again.
We're looking at closing it down as we now don't have automatic messages when we miss people.
  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features71
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Recording
  • Callback Scheduling
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Contact History
  • Conversion Tracking
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Design Management
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Employee Profile
  • Engagement Analytics
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Follow-up Scheduling
  • HIPAA Compliance
  • Help Desk Integration
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • PCI DSS Compliance
  • Performance Reports
  • Permission Management
  • Productivity Reporting
  • Project Time Tracking
  • Promotions Management
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Social Media Metrics
  • Social Network Marketing
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Training Management
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • eCommerce Integration
  • Total features21
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • CRM Integration
  • Call Recording
  • Callback Scheduling
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Contact History
  • Conversion Tracking
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Design Management
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Employee Profile
  • Engagement Analytics
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • Follow-up Scheduling
  • HIPAA Compliance
  • Help Desk Integration
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • PCI DSS Compliance
  • Performance Reports
  • Permission Management
  • Productivity Reporting
  • Project Time Tracking
  • Promotions Management
  • Question Library
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • SMS Integration
  • Search Functionality
  • Social Media Metrics
  • Social Network Marketing
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Training Management
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations29
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations25
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

LiveHelpNow vs. Smartsupp Live Chat

See how LiveHelpNow and Smartsupp Live Chat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.