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LiveHelpNow Logo

LiveHelpNow

Help desk and live chat solution for customer service

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LiveHelpNow Reviews - Page 3

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73 reviews

Recommended

VL
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Vanessa L.

Hospital & Health Care, 1,001-5,000 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fast, reliable customer support for a reliable and lightweight tool

Reviewed 6 years ago

The ability to track chats and timing of initiated chats through the analytics and reporting that's easy to use.

Pros

The team's quality of customer support, speed, and care. How reliable the development team is with checking and helping with scripts. How easy it is to test and assign agents to different departments.

Cons

There is not much to dislike about this platform; they are fairly priced and move fast-paced to continue making improvements to their Admin view. They take customer feedback seriously and are a very friendly team

JP
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Jesse P.

Computer Software,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great way to get real time data as prospects are reviewing your site

Reviewed 8 years ago
Pros

They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline.

Cons

Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority.