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Recommended
Vanessa L.
Hospital & Health Care, 1,001-5,000 employees
Used weekly for 6-12 months
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The ability to track chats and timing of initiated chats through the analytics and reporting that's easy to use.
The team's quality of customer support, speed, and care. How reliable the development team is with checking and helping with scripts. How easy it is to test and assign agents to different departments.
There is not much to dislike about this platform; they are fairly priced and move fast-paced to continue making improvements to their Admin view. They take customer feedback seriously and are a very friendly team
Jesse P.
Computer Software,
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They are always adding valuable features to the offering. It's consistent and steady. I cannot remember anytime where we were offline.
Everything is pretty nice and functional. I guess if I had to pick one thing it would be the layout of the Admin Panel. Navigation the menus could be easier. Again this is an area of the application I almost never have to go in so I can see why layout has not been a priority.