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Conversational Cloud vs Acronis Cyber Backup Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Category Leaders

Acronis Cyber Backup Cloud protects any virtual, physical, and cloud environment, and lets you quickly realize incremental...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

69.99

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

103

53

10

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

Over good and easy to use. They force two factor and have encryption so that's a good thing.

James D.

It's a very simple product to use and provides a great imaging platform for a low cost. Overall does a good job at backups of individual desktops.

AR

Anonymous Reviewer

Support is good, documentation is excelent, usability is perfect.

Andrigo F.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

We had terrabytes of historical photoed and newsletters. After a scare where we almost lost a hard drive, this (& a external hard drive) solved a panic over having orderly backup.

WS

William S.

What i really don't like about this software is the fact that sometimes, out of nowhere, you get error messages that are not being specific as to what the problem is.

Opeyemi O.

We've been struggling to get our devices backing up constantly for several months. Customer support has been unable to solve our error messages.

DK

Dalton K.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Responders
  • Automated Scheduling
  • Backup Log
  • Backup Scheduling
  • Bare-Metal Restore
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Cloud Backup
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compression
  • Contextual Guidance
  • Continuous Backup
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Migration
  • Data Recovery
  • Differential Backup
  • Disaster Recovery
  • Email Management
  • Encryption
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Incremental Backup
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Local Server Options
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Remote Server Options
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • VM Backup
  • Video Support
  • Visual Analytics
  • Web Access / Restoration
  • Website Visitor Tracking
  • Total features19
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Responders
  • Automated Scheduling
  • Backup Log
  • Backup Scheduling
  • Bare-Metal Restore
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Cloud Backup
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compression
  • Contextual Guidance
  • Continuous Backup
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Migration
  • Data Recovery
  • Differential Backup
  • Disaster Recovery
  • Email Management
  • Encryption
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Incremental Backup
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Local Server Options
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Remote Server Options
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • VM Backup
  • Video Support
  • Visual Analytics
  • Web Access / Restoration
  • Website Visitor Tracking

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM