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Overview
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...
Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
Basiirat A.
Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.
Pros
Not enoughreviews yet
Cons
Terrible customer service - we were charged for months after closing the account.
Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).
This can be really confusing when you have multiple chats opened named "visitor.
Cons
Not enoughreviews yet
Key features
- Total features67
- AB Testing
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Automated Routing
- Automated Scheduling
- Business Process Automation
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Community Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Reports
- Dashboard
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Developers
- For Sales/Marketing
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Qualification
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real Time Analytics
- Real Time Monitoring
- Real Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
- Total features55
- AB Testing
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Augmented Analytics
- Auto-Responders
- Automated Responses
- Automated Routing
- Automated Scheduling
- Business Process Automation
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Community Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Reports
- Dashboard
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Developers
- For Sales/Marketing
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Qualification
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Process/Workflow Automation
- Query Suggestions
- Real Time Analytics
- Real Time Monitoring
- Real Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
Integrations
- Total integrations18
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations5
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
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