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Conversational Cloud vs CEIPAL Workforce Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

CEIPAL's HR is a cloud-based human capital management solution which assists organizations in hiring, onboarding and administering...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

73

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

60

59

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

The capability of this software is impressive. It is easy to use with a lot of helpful tools such as timesheets, expense reimbursement features and creating checklists for employees.

AM

Angela M.

Its good tool for small companies like our company and the customer support is very good and they responds very quick.

MP

Mahesh P.

Its good to have CEIPAL tool where we can use on our company implementation and Management actives Easily. And i am every mush satisfied with a good supporting from SRIKANTH Customer Service Team.

AK

Arun K.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

It restricts for more customization in employees general info & linking with absence in time sheets with leaves records. Even it does not support for Performance Appraisal of the employee.

SK

Shubhangi K.

Little confusing with too many tabs and details or fields are too many. Takes more time to fill all the sections.

AR

Anonymous Reviewer

Missing payroll module, Multi company handling, Less AP functionality, Customizable reports or a report wrtiter.

NR

Narayan R.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features74
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Asset Lifecycle Management
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Benchmarking
  • Budgeting/Forecasting
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Clock In / Out
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compliance Management
  • Contextual Guidance
  • Contractor Management
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Document Storage
  • Electronic Payments
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Invoice Management
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Leave Tracking
  • Lifecycle Management
  • Live Chat
  • Location Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Onboarding
  • Payroll Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Projections
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recruitment Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Sentiment Analysis
  • Skills Tracking
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Planning
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Variable Workforce
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • Total features42
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Asset Lifecycle Management
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Benchmarking
  • Budgeting/Forecasting
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Clock In / Out
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compliance Management
  • Contextual Guidance
  • Contractor Management
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Document Storage
  • Electronic Payments
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Invoice Management
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Leave Tracking
  • Lifecycle Management
  • Live Chat
  • Location Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Onboarding
  • Payroll Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Projections
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recruitment Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Sentiment Analysis
  • Skills Tracking
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Planning
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Variable Workforce
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations15
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM