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Conversational Cloud vs ChartHop Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Category Leaders

ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

10

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.7

5

4

3

2

1

41

20

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

Overall pretty good, the pros definitely outweigh the cons and I think the ease of use is pretty good.

RL

Rachael L.

I like that it can be integrated into other websites. It is integrated to our internal website which i love.

EK

Eri K.

Love the fact that you can go back in time and clearly see who was at the company years ago, who is having an anniversary, who is being promoted, who is departing, etc.

AR

Anonymous Reviewer

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

One time I accidentally hit the back button in my browser and lost all of my progress. Now I write everything in a google doc and paste it into ChartHop when I'm done.

AK

Andrew K.

Sometimes we thought there was something missing, but usually upon further examination, the feature was actually there we just didn't know it.

MH

Melissa H.

Sometimes its not always up to date but it does take a few days, but that might be a delay on our end of reporting it.

MS

Michael S.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features68
  • "What If" Scenarios
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Benchmarking
  • Budgeting/Forecasting
  • CRM
  • Canned Responses
  • Career Development
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compensation Management
  • Compensation Plan Modeling
  • Compensation Statements
  • Competency Management
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • For Developers
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • HR Management
  • HR Metrics Library
  • Intent Recognition
  • Interaction Tracking
  • Interactive Elements
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Milestone Tracking
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-going Performance Tracking
  • Onboarding
  • Org Chart Creation
  • Organizational Charting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Planning Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Modeling
  • Proactive Chat
  • Progress Tracking
  • Projections
  • Publishing / Sharing
  • Pulse Surveys
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recruitment Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Review Cycle Tracking
  • Roadmapping
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Salary Planning
  • Scenario Planning
  • Screen Sharing
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Smart Chart Legend
  • Social Media Integration
  • Strategic Planning
  • Succession Management
  • Succession Planning
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Talent Management
  • Templates
  • Text Analysis
  • Third Party Integrations
  • Time Off Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Turnover Tracking
  • Vacation/Leave Tracking
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking
  • Weighted Performance Measures
  • Workflow Management
  • Total features105
  • "What If" Scenarios
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Benchmarking
  • Budgeting/Forecasting
  • CRM
  • Canned Responses
  • Career Development
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compensation Management
  • Compensation Plan Modeling
  • Compensation Statements
  • Competency Management
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Self Service
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • For Developers
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • HR Management
  • HR Metrics Library
  • Intent Recognition
  • Interaction Tracking
  • Interactive Elements
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Milestone Tracking
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-going Performance Tracking
  • Onboarding
  • Org Chart Creation
  • Organizational Charting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Planning Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Modeling
  • Proactive Chat
  • Progress Tracking
  • Projections
  • Publishing / Sharing
  • Pulse Surveys
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recruitment Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Review Cycle Tracking
  • Roadmapping
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Salary Planning
  • Scenario Planning
  • Screen Sharing
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Smart Chart Legend
  • Social Media Integration
  • Strategic Planning
  • Succession Management
  • Succession Planning
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Talent Management
  • Templates
  • Text Analysis
  • Third Party Integrations
  • Time Off Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Turnover Tracking
  • Vacation/Leave Tracking
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking
  • Weighted Performance Measures
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM