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Conversational Cloud vs NAVEX ESG Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

CSRware is an environmental sustainability management platform integrating ESG assessments, automating GHG emission calculations,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.0

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

Not enoughreviews yet

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review4 years ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Air Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic CO2 Calculation
  • Benchmarking
  • Bill Audit
  • Bill Database
  • Bill Importing
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compliance Management
  • Contextual Guidance
  • Corrective and Preventive Actions (CAPA)
  • Cost / Use Reporting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Document Management
  • Email Management
  • Emissions Inventory
  • Emissions Monitoring
  • Energy Price Analysis
  • Environmental Compliance
  • Event Triggered Actions
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Frequency-Based Tasks
  • Geotargeting
  • Greenhouse Gas Tracking
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Stakeholder Engagement
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Sustainability Management
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Video Support
  • Visual Analytics
  • Waste Management
  • Water Management
  • Website Visitor Tracking
  • Total features33
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Air Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic CO2 Calculation
  • Benchmarking
  • Bill Audit
  • Bill Database
  • Bill Importing
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compliance Management
  • Contextual Guidance
  • Corrective and Preventive Actions (CAPA)
  • Cost / Use Reporting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Document Management
  • Email Management
  • Emissions Inventory
  • Emissions Monitoring
  • Energy Price Analysis
  • Environmental Compliance
  • Event Triggered Actions
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Frequency-Based Tasks
  • Geotargeting
  • Greenhouse Gas Tracking
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Stakeholder Engagement
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Sustainability Management
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Video Support
  • Visual Analytics
  • Waste Management
  • Water Management
  • Website Visitor Tracking

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM