This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Conversational Cloud vs eCMS Comparison

Add to Compare

Compare similar apps

Birdeye

4.7

Pipedrive

4.5

Chatbot

4.7

ZoomInfo Chat

4.9

Freshdesk Messaging

4.0

Ada

5.0

Good recommendations?

Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Category Leaders

eCMS by Computer Guidance is a fully integrated cloud-based project management & enterprise resource planning (ERP) platform...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

10000

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.7

5

4

3

2

1

24

8

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Pros

I have to manage our projects through a variety of stages in order to be successful and this ERP allows me to do that with ease.

CJ

Carisa J.

Custom reports, Imaging, Integration with our other software. The "Favorites" shortcut tool is the best, it's a huge time saver for me.

CJ

Carisa J.

Their customer support is amazing. So knowledgeable, helpful and kind.

MC

Michele C.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

The program is extremely slow and frustrating. EspeciallyReports are not running properly.

CH

Christina H.

Initial set up of a new function or application can be confusing for that reason.

PM

Patrick M.

Computer browser restrictions has limited some functionality over the years but is soon going away in the new anticipated release.

JC

John C.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Auto-Responders
  • Automated Scheduling
  • Billing & Invoicing
  • Budget Control
  • Budget Tracking/Job Costing
  • Budgeting/Forecasting
  • CRM
  • Canned Responses
  • Cash Management
  • Change Order Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commercial
  • Communication Management
  • Community Management
  • Construction Breakdowns
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Contractor Management
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Email Management
  • Equipment Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Management
  • Fixed Asset Management
  • For Developers
  • Forecasting
  • Forms Management
  • General Ledger
  • Geotargeting
  • HR Management
  • Intent Recognition
  • Interaction Tracking
  • Job Costing
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Overrun Reporting
  • Payroll Management
  • Permit Management
  • Planning Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Quotes/Estimates
  • RFI & Submittals
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Subcontractor Management
  • Supplier Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features64
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Auto-Responders
  • Automated Scheduling
  • Billing & Invoicing
  • Budget Control
  • Budget Tracking/Job Costing
  • Budgeting/Forecasting
  • CRM
  • Canned Responses
  • Cash Management
  • Change Order Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commercial
  • Communication Management
  • Community Management
  • Construction Breakdowns
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Contractor Management
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Email Management
  • Equipment Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Management
  • Fixed Asset Management
  • For Developers
  • Forecasting
  • Forms Management
  • General Ledger
  • Geotargeting
  • HR Management
  • Intent Recognition
  • Interaction Tracking
  • Job Costing
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Overrun Reporting
  • Payroll Management
  • Permit Management
  • Planning Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Quotes/Estimates
  • RFI & Submittals
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Subcontractor Management
  • Supplier Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM