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Conversational Cloud vs EZTalks Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

ezTalks is a cloud-based video conferencing software which enables SMBs & large enterprises to communicate & collaborate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

12.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

3.5

5

4

3

2

1

4

6

2

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
69%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

Also, users don't need to register an account either which makes starting an on the fly meeting fast and easy. One of the best video quality wise packages you can find, 1080p HD video resolution.

KJ

Kyle J.

I really like that the video quality is HD. The whiteboard and screen sharing functionalities are much appreciated.

AR

Anonymous Reviewer

You can share the screen, you have a whiteboard. Easy to use software, and helpful staff who try to solve any issues you might have.

KS

Karolina S.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

All I get is: Bad Gateway. There is no support option on the website and no one answers the phone.

MW

Mike W.

It appears it has been blocked as are all other VOIP services in the UAE.

LH

Lisa H.

However, changed to a different software and there was no noises, so it may be something from EzTalks.

KS

Karolina S.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features74
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Attendance Management
  • Attendee Management
  • Audio / Video Conferencing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Benchmarking
  • Board Meetings
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Committee Meetings
  • Communication Management
  • Community Management
  • Conferencing
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Electronic Hand Raising
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Interactive Whiteboard
  • Internal Meetings
  • Invitation Management
  • Knowledge Base Management
  • Knowledge Management
  • Legislative Meetings
  • Live Chat
  • Materials Management
  • Meeting Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • On-Demand Webcasting
  • Planning Tools
  • Polls/Voting
  • Post-Meeting Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Session Recording
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Travel Management
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Video Support
  • Virtual Classroom
  • Visitor Tracking
  • Visual Analytics
  • Voting Management
  • Website Visitor Tracking
  • Whiteboard
  • Total features50
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Attendance Management
  • Attendee Management
  • Audio / Video Conferencing
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Benchmarking
  • Board Meetings
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Committee Meetings
  • Communication Management
  • Community Management
  • Conferencing
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Electronic Hand Raising
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Interactive Whiteboard
  • Internal Meetings
  • Invitation Management
  • Knowledge Base Management
  • Knowledge Management
  • Legislative Meetings
  • Live Chat
  • Materials Management
  • Meeting Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • On-Demand Webcasting
  • Planning Tools
  • Polls/Voting
  • Post-Meeting Tools
  • Pre-Configured Bot
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Session Recording
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Travel Management
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Video Support
  • Virtual Classroom
  • Visitor Tracking
  • Visual Analytics
  • Voting Management
  • Website Visitor Tracking
  • Whiteboard

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM