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Conversational Cloud vs Freshdesk Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Category Leaders

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

39

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.5

3.1K

5

4

3

2

1

1.8K

1.1K

150

29

16

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

Pros

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

Cons

Terrible customer service - we were charged for months after closing the account.
Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).
This can be really confusing when you have multiple chats opened named "visitor.

Cons

We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review7 days ago

Key features

  • Total features66
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Startups
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbox Management
  • Incident Management
  • Intent Recognition
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service History
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features127
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Startups
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbox Management
  • Incident Management
  • Intent Recognition
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Project Management
  • Project Planning/Scheduling
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service History
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations18
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations458
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

PH
AvatarImg

Petrit H.

Computer Software, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Support

Reviewed 4 years ago

Cloud, Manufacturing

Pros

Ability to use in Phone and anyplace you like

Cons

Maybe can you guys make "Dual apps support" so you can have more than one Freshdesk installed in your android phone?

AvatarImg
AvatarImg

John B.

Information Technology and Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk ticketing system review

Reviewed 5 years ago

Great cloud package for support ticketing tracking.

Pros

Clean look for submitting tickets for support. We are running the free version which works for many IT companies

Cons

If you want to customize the form, you'll need to pay for the use of the software

AvatarImg
AvatarImg

Ismaël Huberson C.

Apparel & Fashion, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk Help Desk Solution

Reviewed a year ago

Freshdesk is the ultimate tool for cloud support.

Pros

Freshdesk is an easy to use support software. It has a lot of features that makes it easy to manage requests and tickets. The software is easy to use and intuitive. It is also an affordable alternative to its competition. I will recommend it to any business looking for help desk software.

Cons

I don't have much to say about Freshdesk as a disadvantage. Maybe more tutorials to get to know the software better.

DN
AvatarImg

Deon N.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Good cloud based helpdesk system

Reviewed 4 years ago

We have been able to streamline and formalise the support experience for our customers significantly since we have started using Freshdesk.

Pros

Cloud based, intuitive interface, good functionality

Cons

Limited predefined report. If you need more reports you have to dump the data and configure your own reports which is time consuming.

JC
AvatarImg

Janaina C.

Research, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk is a cloud-based help desk system that offers advanced customer service solutions.

Reviewed 7 months ago
Pros

Freshdesk makes it easy for me to interact with my customers through email, phone, web, chat and social media conversations and helps resolve issues across channels effortlessly.Abrir no Goo

Cons

Freshdesk can improve by allowing installation to be done on-premises and not just in the cloud.

CV
AvatarImg

Chris V.

Utilities, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Review of Freshdesk Sprout

Reviewed 5 years ago
Pros

I like the general idea, i.e. cloud access help desk.

Cons

Several things: - Pick +New Ticket. Enter Contact, Subject, etc. Then Create. The Contact never gets the email. To make it work: Pick the down arrow next to New Ticket. Pick New Email. - The Announcements > Contact support link doesn't work in Firefox. Had to use IE instead.

LN
AvatarImg

Lajos N.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Rich functionality and simplicity for a reasonable price

Reviewed 4 years ago

We are handling the support tickets for our cloud base software solution, issued by the end users.

Pros

I like the most it's rich functionality and simplicity. We just subscribed to it and everything is just works, no downtime at all. It is preconfigured for common scenarios and with the recommended setup we could easily start to use it. Later we extended the configuration with our requirements, fields and processes and it works like a charm!

Cons

In the Garden plan you are not able to customize the customer portal, so it is not the best experience for the end users.

JK
AvatarImg

John K.

Food & Beverages, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Great IT Help Desk Solution

Reviewed 4 years ago

Been a long term customer and very happy

Pros

Cloud and team functional flexible true enterprise IT Help Desk Ticketing platform

Cons

Would like to know more about roadmap to integrate with other company systems e.g. BI, ERP, CRM, ETC

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Miguel A.

Professional Training & Coaching, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Very Good and easy to use

Reviewed 4 years ago

Pros

Easy to use and to setup Good speed for a Cloud Software

Cons

Nothing to say, very happy even With the free subscription

dm
AvatarImg

dickson m.

E-Learning, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk review

Reviewed 4 years ago

I liked its analytic reporting especially dealing with asset management. This area of asset management if not properly managed will give a false value to an organisation, Freshdesk can help in this regard.

Pros

It is user friendly easy to follow and there is a free version which means reduced costs to the organisation.

Cons

It is cloud based thus relies heavily on internet therefore may not be ideal for companies with regular electricity cuts or with no electricity at all and internet connectivity

DD
AvatarImg

Dileep D.

Computer & Network Security, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk

Reviewed 7 months ago
Pros

I like this software because of cloud based accessibility from anywhere using multiple channels like email, live chat & phone.

Cons

Business hours not work on SLA policies.

LM
AvatarImg

Lorenzo M.

Facilities Services, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Freshdesk logo

Freshdesk

Competitivo

Reviewed 7 months ago
Pros

Rispetto alle app precedentemente usate la trovo più completa nel servizio cloud. Dopo un po' si prende la mano

Cons

È macchinosa e ci vuole un po' per imparare ad usarla

Showing original review in Italian. See translation

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Arpit S.

Electrical/Electronic Manufacturing, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk review

Reviewed 8 months ago

This software my all time favourite cloud-based customer support software that offers a range of features to help businesses manage customer interactions across multiple channels.

Pros

Best thing about this software is that it is easy to use it has a user-friendly interface and a range of helpful features, such as ticket management, knowledge base creation, and live chat support.Multichannel support: Freshdesk allows businesses to manage customer interactions across multiple channels, including email, social media, and phones.

Cons

Pricing of this software can be one the cons because it can be expensive for small businessess.

AR
AvatarImg

Verified reviewer

Oil & Energy, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshdesk logo

Freshdesk

Great Cloud based application

Reviewed 5 years ago

Overall its a great application. It does have its limitations, but that's with every software. I would have liked it to have better custom reporting and custom UI changes.

Pros

Ease of use and setup. Cloud based makes it easy to access from anywhere. Mobile based app is very functional.

Cons

Development turnaround time on resolving issues.

DH
AvatarImg

David H.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Freshdesk logo

Freshdesk

Freshdesk equals a relief in help desk software.

Reviewed 5 years ago
Pros

The thing I like most about this software is that it is very easy to use and everything is cloud based.

Cons

The thing I least like about the software is the GUI/Interface. I think it should have more color to ease the eyes on differentiating the layout.

BT
AvatarImg

Budi T.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Freshdesk logo

Freshdesk

efective tools for support helpdesk system. We need further requirement to fullfill our needs

Reviewed 6 years ago
Pros

Efective tools for support helpdesk system. 1. simple and user friendly 2. support cloud environment 3. provide free trial with customize setting

Cons

1. Difficult to use our own domain 2. Price is moderate not cheap enough 3. feedback mechanism should enhance with NPS

MB
AvatarImg

Melissa B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Freshdesk logo

Freshdesk

Makes customer service a breeze

Reviewed 6 years ago
Pros

Love that it's cloud-based. Easy to navigate. Staff picked it up quickly. Customers loved the quick responses and ease of use.

Cons

Honestly, not many. This is the software we use now and we won't be going back or looking for anything else!

CL
AvatarImg

Chhagan Lal B.

Education Management, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

A Software to automate your customer service

Reviewed 7 months ago

Overall experience with this software is not bad. It provides some helpful features that help you to grow your business and build your brand but it has bad experience too.

Pros

Its cloud telephonic service and live chat features are the best. I can handle all the calls and chats on a cloud server and manage everything on just one dashboard. The most important thing is that it provides free access of its paid plan to startup that helped me a lot to save a lot of money.

Cons

While working on a cloud server, we need support in a lot of things before we use it amd its support system is too slowly and takes a lot of time to response your queries.

DS
AvatarImg

David S.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Just getting started....

Reviewed 5 years ago

We have just begun to use the system. I have been playing, and implemented a knowledgebase, so that is a start. We expect this system to help us share service call and call history among several agents.

Pros

Cloud-based means no setup on our network. I am able to implement the free version without having to go through the network people.

Cons

I'm using the SPROUT (free) version, so I can't complain. I assume that everything that I want is in one oof the higher tier packages.

TB
AvatarImg

Tanya B.

Packaging and Containers, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshdesk logo

Freshdesk

Freshdesk is a great software program

Reviewed a year ago

Great program and it really helped us grow our business

Pros

This software is cloud based - which was important to us. It is easy to use and a lot of features that were extremely helpful.

Cons

I didn't dislike anything about this program - we had nothing before and this helped us with our ticket system and make IT a lot more effective

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Arwa N.

Financial Services, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Such a simple product

Reviewed 4 years ago

It's been good because its easy to use and learn.

Pros

I love how simple and easy to use this software is. It provides everything in one place, is secure, and is all cloud based.

Cons

What I like the least about this software is that it's cost is not very competitive, I could get the same service for less cost elsewhere.

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Ansh R.

Information Services, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshdesk logo

Freshdesk

Best software to use and has a clean, modern interface for customer support

Reviewed 10 months ago

Freshdesk is the perfect solution for businesses looking for a cloud-based customer service platform. It provides users with a comprehensive and easy-to-use suite of tools to track customer calls and business chats, as well as create their own custom support desk. The platform also supports automated processes such as email routing, ticket assignment, and even sentiment analysis. With Freshdesk's intuitive...

Pros

• Ease of use: The software is easy to use and has a intuitive interface• Cloud based: The software is cloud based and can be accessed from anywhere• Chat: The software has a chat interface which makes it easy to communicate with customers• Reports: The software generates reports which help us track customer satisfaction• Integration: The software integrates with other software platforms easily

Cons

No cons found in this software. It is best one for our client business.

AH
AvatarImg

Alissa H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Freshdesk logo

Freshdesk

Perfect for our needs!

Reviewed 11 years ago

FreshDesk impressed me immediately with it's simple, intuitive interface and great price point. It's a great cloud-based product for small to mid-sized companies with primarily internet-based customer service.

Pros

We love the way FreshDesk interacts seamlessly with email, Facebook, and Twitter through one dashboard interface. Being able to automatically and manually assign tickets to agents, make internal notes, and alert staff to urgent tickets is a real plus

Cons

We don't use the Customer Portal, as we don't really have the staff to monitor forum posts. But it's a great option for companies that need it. We really need a canned contact option for new tickets, but it isn't available.

SM
AvatarImg

Sonia M.

Apparel & Fashion, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Freshdesk

User friendly interface

Reviewed 2 months ago

Overall my experience with Freshdesk was wonderful as it has minimised lots of work and report was good.

Pros

Cloud-based customer service softwareUser friendlycan use the same interface for calls, chats and emailsThe report is very preciseSupport available via chat SSL encryption available

Cons

You need to set rules to get the reports which is complex and confusingThe dashboard is good but needs to have a little changeFacebook comments does not land into chats

MD
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Mallikarjuna D.

Information Technology and Services, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Freshdesk

Review on Fresh desk

Reviewed 2 years ago

I would strongly recommend small scale enterprises to make us this software in their business to interact with customers

Pros

Fresh desk software is a one of the cloud based help desk software which helps to small scale businesses to build relationships with their costumers

Cons

Fresh desk held helps enterprise business to collaborate relationships with their customers across globe