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LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase...
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Petrit H.
Computer Software, 501-1,000 employees
Used daily for 6-12 months
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Cloud, Manufacturing
Ability to use in Phone and anyplace you like
Maybe can you guys make "Dual apps support" so you can have more than one Freshdesk installed in your android phone?
John B.
Verified reviewer
Information Technology and Services, self-employed
Used daily for 6-12 months
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Great cloud package for support ticketing tracking.
Clean look for submitting tickets for support. We are running the free version which works for many IT companies
If you want to customize the form, you'll need to pay for the use of the software
Deon N.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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We have been able to streamline and formalise the support experience for our customers significantly since we have started using Freshdesk.
Cloud based, intuitive interface, good functionality
Limited predefined report. If you need more reports you have to dump the data and configure your own reports which is time consuming.
Chris V.
Utilities, 1-10 employees
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I like the general idea, i.e. cloud access help desk.
Several things: - Pick +New Ticket. Enter Contact, Subject, etc. Then Create. The Contact never gets the email. To make it work: Pick the down arrow next to New Ticket. Pick New Email. - The Announcements > Contact support link doesn't work in Firefox. Had to use IE instead.
Lajos N.
Computer Software, 1-10 employees
Used daily for 1-2 years
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We are handling the support tickets for our cloud base software solution, issued by the end users.
I like the most it's rich functionality and simplicity. We just subscribed to it and everything is just works, no downtime at all. It is preconfigured for common scenarios and with the recommended setup we could easily start to use it. Later we extended the configuration with our requirements, fields and processes and it works like a charm!
In the Garden plan you are not able to customize the customer portal, so it is not the best experience for the end users.
John K.
Food & Beverages, 1,001-5,000 employees
Used daily for 2+ years
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Been a long term customer and very happy
Cloud and team functional flexible true enterprise IT Help Desk Ticketing platform
Would like to know more about roadmap to integrate with other company systems e.g. BI, ERP, CRM, ETC
Miguel A.
Verified reviewer
Professional Training & Coaching, 1-10 employees
Used daily for 2+ years
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