Conversational Cloud vs Freshdesk Comparison

Ability to use in Phone and anyplace you like

Maybe can you guys make "Dual apps support" so you can have more than one Freshdesk installed in your android phone?

Clean look for submitting tickets for support. We are running the free version which works for many IT companies

If you want to customize the form, you'll need to pay for the use of the software

Freshdesk is an easy to use support software. It has a lot of features that makes it easy to manage requests and tickets. The software is easy to use and intuitive. It is also an affordable alternative to its competition. I will recommend it to any business looking for help desk software.

I don't have much to say about Freshdesk as a disadvantage. Maybe more tutorials to get to know the software better.

Cloud based, intuitive interface, good functionality

Limited predefined report. If you need more reports you have to dump the data and configure your own reports which is time consuming.

Freshdesk makes it easy for me to interact with my customers through email, phone, web, chat and social media conversations and helps resolve issues across channels effortlessly.Abrir no Goo

Freshdesk can improve by allowing installation to be done on-premises and not just in the cloud.

I like the general idea, i.e. cloud access help desk.

Several things: - Pick +New Ticket. Enter Contact, Subject, etc. Then Create. The Contact never gets the email. To make it work: Pick the down arrow next to New Ticket. Pick New Email. - The Announcements > Contact support link doesn't work in Firefox. Had to use IE instead.

I like the most it's rich functionality and simplicity. We just subscribed to it and everything is just works, no downtime at all. It is preconfigured for common scenarios and with the recommended setup we could easily start to use it. Later we extended the configuration with our requirements, fields and processes and it works like a charm!

In the Garden plan you are not able to customize the customer portal, so it is not the best experience for the end users.

Cloud and team functional flexible true enterprise IT Help Desk Ticketing platform

Would like to know more about roadmap to integrate with other company systems e.g. BI, ERP, CRM, ETC

Easy to use and to setup Good speed for a Cloud Software

Nothing to say, very happy even With the free subscription

It is user friendly easy to follow and there is a free version which means reduced costs to the organisation.

It is cloud based thus relies heavily on internet therefore may not be ideal for companies with regular electricity cuts or with no electricity at all and internet connectivity

I like this software because of cloud based accessibility from anywhere using multiple channels like email, live chat & phone.

Business hours not work on SLA policies.

Rispetto alle app precedentemente usate la trovo più completa nel servizio cloud. Dopo un po' si prende la mano

È macchinosa e ci vuole un po' per imparare ad usarla

Best thing about this software is that it is easy to use it has a user-friendly interface and a range of helpful features, such as ticket management, knowledge base creation, and live chat support.Multichannel support: Freshdesk allows businesses to manage customer interactions across multiple channels, including email, social media, and phones.

Pricing of this software can be one the cons because it can be expensive for small businessess.

Ease of use and setup. Cloud based makes it easy to access from anywhere. Mobile based app is very functional.

Development turnaround time on resolving issues.

The thing I like most about this software is that it is very easy to use and everything is cloud based.

The thing I least like about the software is the GUI/Interface. I think it should have more color to ease the eyes on differentiating the layout.

Efective tools for support helpdesk system. 1. simple and user friendly 2. support cloud environment 3. provide free trial with customize setting

1. Difficult to use our own domain 2. Price is moderate not cheap enough 3. feedback mechanism should enhance with NPS

Love that it's cloud-based. Easy to navigate. Staff picked it up quickly. Customers loved the quick responses and ease of use.

Honestly, not many. This is the software we use now and we won't be going back or looking for anything else!

Its cloud telephonic service and live chat features are the best. I can handle all the calls and chats on a cloud server and manage everything on just one dashboard. The most important thing is that it provides free access of its paid plan to startup that helped me a lot to save a lot of money.

While working on a cloud server, we need support in a lot of things before we use it amd its support system is too slowly and takes a lot of time to response your queries.

Cloud-based means no setup on our network. I am able to implement the free version without having to go through the network people.

I'm using the SPROUT (free) version, so I can't complain. I assume that everything that I want is in one oof the higher tier packages.

This software is cloud based - which was important to us. It is easy to use and a lot of features that were extremely helpful.

I didn't dislike anything about this program - we had nothing before and this helped us with our ticket system and make IT a lot more effective

I love how simple and easy to use this software is. It provides everything in one place, is secure, and is all cloud based.

What I like the least about this software is that it's cost is not very competitive, I could get the same service for less cost elsewhere.

• Ease of use: The software is easy to use and has a intuitive interface• Cloud based: The software is cloud based and can be accessed from anywhere• Chat: The software has a chat interface which makes it easy to communicate with customers• Reports: The software generates reports which help us track customer satisfaction• Integration: The software integrates with other software platforms easily

No cons found in this software. It is best one for our client business.

We love the way FreshDesk interacts seamlessly with email, Facebook, and Twitter through one dashboard interface. Being able to automatically and manually assign tickets to agents, make internal notes, and alert staff to urgent tickets is a real plus

We don't use the Customer Portal, as we don't really have the staff to monitor forum posts. But it's a great option for companies that need it. We really need a canned contact option for new tickets, but it isn't available.

Cloud-based customer service softwareUser friendlycan use the same interface for calls, chats and emailsThe report is very preciseSupport available via chat SSL encryption available

You need to set rules to get the reports which is complex and confusingThe dashboard is good but needs to have a little changeFacebook comments does not land into chats

Fresh desk software is a one of the cloud based help desk software which helps to small scale businesses to build relationships with their costumers

Fresh desk held helps enterprise business to collaborate relationships with their customers across globe