All categories

Learn why GetApp is free

LivePerson vs Help Scout Comparison

Add to Compare

Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(39)

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

121

39

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

Pros

The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies.
Also it's very affordable and easy to start using. In fact, when one of my friends asked me for a simple support system, I did recommend him Help Scout.
I love that multiple people have access to the same group and can work on the load of emails. It is a great way to team up and tackle those large inboxes.

Cons

Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.
The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update.
This can be really confusing when you have multiple chats opened named "visitor.

Cons

Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
When copying in a new email to an existing chain (or when the HelpScout email is adding to an existing chain), attachments are usually lost and have to be reattached.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features39
  • @mentions
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Benchmarking
  • Bulk Send
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact History
  • Custom Fields
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Desktop Notifications
  • Document Management
  • Email Integration
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • Help Desk Integration
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multiple User Accounts
  • Offline Access
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Total features62
  • @mentions
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Benchmarking
  • Bulk Send
  • Business Intelligence
  • CRM Integration
  • Call Recording
  • Call Tracking
  • Categorization
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact History
  • Custom Fields
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Desktop Notifications
  • Document Management
  • Email Integration
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Filtered Views
  • HIPAA Compliance
  • Help Desk Integration
  • History Tracking
  • Inbox Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multiple User Accounts
  • Offline Access
  • PCI DSS Compliance
  • Performance Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Trend Analysis
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations133
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

LivePerson vs. Help Scout

See how LivePerson and Help Scout stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.