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Conversational Cloud vs iTacit Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

iTacit is a workforce communication software that enables businesses in the healthcare, banking, and manufacturing industries,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.6

5

4

3

2

1

7

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

Not enoughreviews yet

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features68
  • 360 Degree Feedback
  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Blended Learning
  • Blogs
  • Built-in Course Authoring
  • Built-in LMS
  • CRM
  • Canned Responses
  • Certification & Licensing
  • Certification Tracking
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Course Tracking
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • For Developers
  • Forms Creation & Design
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Geotargeting
  • HIPAA Compliant
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Live Chat
  • Mobile Access
  • Mobile Alerts
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Newsletter Management
  • Offline Form
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Pulse Surveys
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SCORM Compliance
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Skills Assessment
  • Skills Tracking
  • Social Learning
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Tagging
  • Talent Management
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Tests/Assessments
  • Text Analysis
  • Third Party Integrations
  • Training Administration
  • Training Companies
  • Training Management
  • Training Record Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Version Control
  • Video Support
  • Virtual Classroom
  • Visual Analytics
  • Web Forms
  • Website Visitor Tracking
  • Workflow Management
  • eLearning Companies
  • Total features142
  • 360 Degree Feedback
  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Blended Learning
  • Blogs
  • Built-in Course Authoring
  • Built-in LMS
  • CRM
  • Canned Responses
  • Certification & Licensing
  • Certification Tracking
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Course Tracking
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • For Developers
  • Forms Creation & Design
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Geotargeting
  • HIPAA Compliant
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Live Chat
  • Mobile Access
  • Mobile Alerts
  • Mobile Learning
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Newsletter Management
  • Offline Form
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Pulse Surveys
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SCORM Compliance
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Skills Assessment
  • Skills Tracking
  • Social Learning
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Tagging
  • Talent Management
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Tests/Assessments
  • Text Analysis
  • Third Party Integrations
  • Training Administration
  • Training Companies
  • Training Management
  • Training Record Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Version Control
  • Video Support
  • Virtual Classroom
  • Visual Analytics
  • Web Forms
  • Website Visitor Tracking
  • Workflow Management
  • eLearning Companies

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM