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Conversational Cloud vs ERPNext Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Category Leaders

ERPNext is a fully open-source ERP system for companies of different sizes (SMBs to Enterprises) across multiple verticals...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

25

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.7

5

4

3

2

1

58

17

2

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

Ease of use, Simple Interface, Customizable, Awesome Community, APIs available. Overall this is best value for money for sure.

FA

Faraz A.

Good support for mobile devices. Latest version has nice user interface, and good functionality.

Fred B.

Documentation is more complete and can be supplemented through forums where people are more responsive because they feel like they are a part of a community.

VR

Varun R.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

But having all the ERP world suck at UX does not mean that this is an unsolvable problem. Also the documentation of ERPNext is not job or use case driven and very technical at times.

MS

Martin S.

The platform out of the box is very inflexible and at the time of testing many touted features simply were not present or did not behave as advertised.

AR

Anonymous Reviewer

But still I fear about fewer service providers.

KA

KVE ANAND A.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Accounting
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Scheduling
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Distribution Management
  • Document Management
  • Email Management
  • Enterprise Asset Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Management
  • For Developers
  • Geotargeting
  • HR Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Manufacturing Planning
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Order Management
  • Payroll Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Project Management
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Orders
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visual Analytics
  • Warehouse Management
  • Website Visitor Tracking
  • Workflow Management
  • Total features35
  • AI/Machine Learning
  • API
  • Accounting
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Scheduling
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Distribution Management
  • Document Management
  • Email Management
  • Enterprise Asset Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Management
  • For Developers
  • Geotargeting
  • HR Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Manufacturing Planning
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Order Management
  • Payroll Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Project Management
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Orders
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visual Analytics
  • Warehouse Management
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM