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Conversational Cloud vs MCS Rental Software Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

MCS-rm is an equipment rental software for multi-branch / multi-user equipment hire & rental companies. With MCS-rm, businesses...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.5

5

4

3

2

1

10

12

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

As a business, we have loved these time savings and improved efficiencies as it means we can be more customer-focused and enhance their journey with us.

JM

James M.

The implementation process was slick, easy and very professional. It was by far the best experience I have had when implementing a new system.

JM

James M.

Pros: Ease of use at user level, quick to learn and dramatically reduces user error once familiar at the operation. Easy to see and calculate revenue and pipelines and great at tracking assets.

SB

Seth B.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

We know there are cheap, alternative rental software packages on the market, but these tend to be aimed at the smaller business - often falling short in functionality somewhere along the line.

Jv

Jos v.

Any small issues that have arisen have been solved “on the fly. Maybe WE will discover some issues in the future, but we have no worries about them being handled promptly on request.

Jv

Jos v.

Although has no effect on the system operation some areas can look a little congested overtime.

SB

Seth B.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Check-in/Check-out
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Contextual Guidance
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Equipment Maintenance
  • Equipment Rental
  • Equipment Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Mechanical Equipment
  • Geotargeting
  • Inspection Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Late Fee Calculation
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Medical Equipment Rental
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Booking
  • Order Management
  • Order Tracking
  • Pre-Configured Bot
  • Predictive Analytics
  • Preventive Maintenance
  • Proactive Chat
  • Purchase Order Management
  • Quotes/Estimates
  • Rate Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recurring Rentals
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Short / Long Term Rental
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Utilization Reporting
  • Video Support
  • Visual Analytics
  • Warranty Tracking
  • Website Visitor Tracking
  • Work Order Management
  • Total features64
  • AI/Machine Learning
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Check-in/Check-out
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Contextual Guidance
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Equipment Maintenance
  • Equipment Rental
  • Equipment Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Mechanical Equipment
  • Geotargeting
  • Inspection Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Late Fee Calculation
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Medical Equipment Rental
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Booking
  • Order Management
  • Order Tracking
  • Pre-Configured Bot
  • Predictive Analytics
  • Preventive Maintenance
  • Proactive Chat
  • Purchase Order Management
  • Quotes/Estimates
  • Rate Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recurring Rentals
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Short / Long Term Rental
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Utilization Reporting
  • Video Support
  • Visual Analytics
  • Warranty Tracking
  • Website Visitor Tracking
  • Work Order Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM