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Conversational Cloud vs Microsoft Teams Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Category Leaders

Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.4

5

4

3

2

1

3,340

2,080

485

89

27

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

I use this software almost every hour and it's super easy to use. The fact you can share your screen with someone without needing to be in the call in my eyes is brilliant.

KG

Kieran G.

Great organizational opportunity to make a team of contact people per office/department. Love the ability to use other apps with it.

GV

Gino V.

It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.

AR

Anonymous Reviewer

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.

MS

Marissa S.

Threads can become confusing. Replies can get lost in larger messaging groups and conversations confused on the threads layout.

RB

Roddy B.

When video is being used and when a different background is used and when the person moves it looks very fake and weird.

AJ

Ann J.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewa day ago

Key features

  • Total features74
  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Assignment Management
  • Audio Capture
  • Authentication
  • Auto Framing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Transcription
  • Availability Indicator
  • Benchmarking
  • CRM
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compliance Management
  • Conferencing
  • Contact Management
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Invitations & Reminders
  • Email Management
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Host Controls
  • Intent Recognition
  • Interaction Tracking
  • Internal Meetings
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Meeting Management
  • Meeting Notes
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Participant Screen Sharing
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • On-Demand Webcasting
  • Personalization
  • Polls/Voting
  • Pre-Configured Bot
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Proactive Chat
  • Project Management
  • Project Planning
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Conferencing
  • Video Layouts/Views
  • Video Support
  • Virtual Backgrounds
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features87
  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Assignment Management
  • Audio Capture
  • Authentication
  • Auto Framing
  • Auto-Responders
  • Automated Scheduling
  • Automatic Transcription
  • Availability Indicator
  • Benchmarking
  • CRM
  • Calendar Management
  • Call Routing
  • Call Transfer
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compliance Management
  • Conferencing
  • Contact Management
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Invitations & Reminders
  • Email Management
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Host Controls
  • Intent Recognition
  • Interaction Tracking
  • Internal Meetings
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Meeting Management
  • Meeting Notes
  • Meeting Room Booking
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Participant Screen Sharing
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • On-Demand Webcasting
  • Personalization
  • Polls/Voting
  • Pre-Configured Bot
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Proactive Chat
  • Project Management
  • Project Planning
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Targeted / Locked Screen Sharing
  • Task Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Conferencing
  • Video Layouts/Views
  • Video Support
  • Virtual Backgrounds
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations510
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM