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Conversational Cloud vs Mortgage+Care Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Mortgage+Care is a cloud-based solution, which assists credit unions, banks, and alternative lenders with loan origination...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

295

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.0

5

4

3

2

1

3

4

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
50%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

Not enoughreviews yet

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features74
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Accounting
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Amortization Schedule
  • Application Management
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Funds Distribution
  • Bank Reconciliation
  • Benchmarking
  • Borrower Management
  • Business Loans
  • CRM
  • Canned Responses
  • Cash Flow Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Database
  • Closing Documents
  • Code-free Development
  • Collaboration Tools
  • Collateral Tracking
  • Collections Management
  • Commercial Mortgages
  • Communication Management
  • Community Management
  • Complex Debt Structures
  • Compliance Management
  • Construction Loans
  • Contact Management
  • Contextual Guidance
  • Credit Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Statements
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Electronic Applications
  • Email Management
  • Escrow Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Borrowers
  • For Developers
  • Geotargeting
  • HUD Settlement Statements
  • Intent Recognition
  • Interaction Tracking
  • Investor Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Lender Search
  • Live Chat
  • Loan Management
  • Loan Origination
  • Loan Processing
  • Loan Servicing
  • Mobile Access
  • Monitoring
  • Mortgages
  • Multi-Branch
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Company
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Online Applications
  • Payment Tracking
  • Pipeline Management
  • Policy Management
  • Portfolio Management
  • Pre-Configured Bot
  • Pre-Qualification
  • Predictive Analytics
  • Proactive Chat
  • Project Management
  • Promissory Notes
  • Property Tax Management
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Mortgages
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Third Party Loan Origination
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features60
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Accounting
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Amortization Schedule
  • Application Management
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Automatic Funds Distribution
  • Bank Reconciliation
  • Benchmarking
  • Borrower Management
  • Business Loans
  • CRM
  • Canned Responses
  • Cash Flow Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Database
  • Closing Documents
  • Code-free Development
  • Collaboration Tools
  • Collateral Tracking
  • Collections Management
  • Commercial Mortgages
  • Communication Management
  • Community Management
  • Complex Debt Structures
  • Compliance Management
  • Construction Loans
  • Contact Management
  • Contextual Guidance
  • Credit Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Statements
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Document Management
  • Document Storage
  • Electronic Applications
  • Email Management
  • Escrow Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Borrowers
  • For Developers
  • Geotargeting
  • HUD Settlement Statements
  • Intent Recognition
  • Interaction Tracking
  • Investor Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Lender Search
  • Live Chat
  • Loan Management
  • Loan Origination
  • Loan Processing
  • Loan Servicing
  • Mobile Access
  • Monitoring
  • Mortgages
  • Multi-Branch
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Company
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Online Applications
  • Payment Tracking
  • Pipeline Management
  • Policy Management
  • Portfolio Management
  • Pre-Configured Bot
  • Pre-Qualification
  • Predictive Analytics
  • Proactive Chat
  • Project Management
  • Promissory Notes
  • Property Tax Management
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Mortgages
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Third Party Loan Origination
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM